Apprentice - Client Technical Support

** Calling all innovators - find your future at Fiserv.*
* We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

** Job Title*
* Apprentice - Client Technical Support

** What does a successful Client Technical Support Apprentice do at Fiserv?*
* Imagine kickstarting your career with an apprenticeship that offers hands-on experience and a solid foundation within client technical support. As an apprentice, you'll dive into the tech world with 6.5 weeks of Related Technical Instruction (RTI) followed by On-the-Job Training (OJT). RTI gives you the skills and knowledge in a classroom setting, then OJT lets you apply what you've learned in real-world projects.

You will support innovative financial technology solutions that help our clients serve their customers in the moments that matter. This is an entry-level opportunity to grow, learn, and make a difference at Fiserv as you build a long-term career in Client Services.

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* What you will do:

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* + Participate in a 6.5-week comprehensive Related Technical Instruction program, including both classroom instruction and on-the-job training.

+ Provide proactive outreach and timely responses to client service questions and product support after the training.

+ Serve as a point of contact for product and service-related issues from clients post-training.

+ Learn how Fiserv products and solutions work together to support our clients' business objectives.

+ Log and track all cases and tasks in our case management tools and become proficient in doing so during the apprenticeship.

+ Collaborate with other support entities, such as development and product management, to resolve client issues.

+ Analyze assigned cases for trends and communicate findings to appropriate teams.

** What you will need to have:*
* + High school diploma or GED and/or equivalent military experience.

+ 1+ years of experience in a client support role.

+ 1+ years of experience with Microsoft Office Products in a work, military, or school environment.

+ Take and pass the Apprenti(vendor) assessment with an 80% or above.

+ Employment in this role is contingent upon active participation in, and continued eligibility for, the Client Technical Support apprenticeship program through successful completion of the apprenticeship.

** What would be great to have:*
* + 1+ years  
** banking
* * experience

+ 1+ years of experience in , Product Support, Client Service, or collaborative troubleshooting gained through academic, work, or military experience.

+ 1+ years of experience interacting with technical teams or cross-functional partners to resolve issues or complete projects.

+ 1+ years of experience using case management or ticketing tools such as Service Now or other similar systems.

+ 1+ years of experience working with financial services, financial technology solutions, or related digital products.

+ 1+ years of experience managing and prioritizing a workload using documented queues, case management applications, or service-level targets.

+ Bachelor's degree in business, information technology, computer science, or a related field and/or equivalent military experience.

** Perks at Work:*
* + We're #Fiserv Proud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

+ Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

+ Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

+ Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

+ Prioritize your health with a variety of medical,…