Network Support Technician

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting on issues referred by the General Squad or from other sources. Responsible for resolving application and network problems.

In addition to competency in technical areas that are common to the core network and services, each Engineer will serve as subject matter experts in multiple specialized areas.

RESPONSIBILITIES:

• Understands all network technologies, designs and product offerings in order to troubleshoot and analyze complex network designs/issues and provides short/long term resolution plans.
• Understands, applies and maintains network standards as documented. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers.
• Manages mid-range projects with minimal supervision including OPS requirements, document reviews, (Method of Procedures) MOP reviews, software and hardware upgrades, maintenance scheduling, etc.
• Conducts detailed MOP reviews and Event de-confliction to ensure minimal customer impact during scheduled maintenances.
• Understands, applies and maintains network standards as documented by Engineering.
• Works with vendors to determine root cause and chronic issues. Creates and implements corrective action plans to address issues.

EDUCATION:

• Bachelor's Degree or equivalent work/military experience
• Telecommunications or related field
• A combination of education and experience is acceptable

EXPERIENCE:

• At least two years of Engineering/Layer 1-3 Network experience in a Tier 1 or 2 environment
• TCP/IP knowledge and understanding of Data/IP networks

SKILLS / KNOWLEDGE / ABILITIES:

• Industry certifications desired: MEF, Cisco, MPLS, Fortinet, VoIP, Video
• Strong leadership/administrative skills (multitasking, planning, and organizing)
• Ethernet circuit knowledge
• Advanced computer skills
• Strong verbal and written communication skills
• Strong interpersonal skills
• Good troubleshooting skills and methodologies
• Experienced in analyzing issues, distilling and communicating their relevant aspects
• Ability to identify risks/issues and develop recommendations for resolution
• Shift work and on-call flexibility
• Attention to detail

REQUIREMENTS:

• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess/Maintain a valid Driver's License
• Ability to pass a Fingerprint Based Background Check

People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO:

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan:
  The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness:
  Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits:
  Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsor ships:
  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance:
  Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company.

We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at

ALLO is a Drug Free and Tobacco Free Workplace.