Client Services Support Specialist

Client Services Support Specialist

Provides technical and user support in a help‑desk setting for a moderately complex computing environment. Under the direction of senior technical staff, this position serves as a generalist responsible for a broad range of user support services including PC support, training, troubleshooting and network support. The role assists the University community and the Student Life department with exemplary support through the utilization and promotion of industry standard tools.

The position organizes, researches, and tests innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and working with stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and a variety of other endpoints.

Works closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Life.

May require on‑call, after hours work.

• Vacation and sick leave pay
• Medical, dental, and vision insurance
• No‑cost life insurance
• Employee Assistance Program
• Continuous improvement and innovation
• Professional development through training and education
• And much more!

• Relevant coursework or specialized training beyond high school; equivalent experience considered.
• Two years of experience with desktop and/or helpdesk support.
• Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware.
• Experience with direct customer support face‑to‑face and/or remotely.
• Strong communication skills, both written and oral.
• Ability to work cooperatively and autonomously on tasks and projects.
• Ability to multi‑task and manage competing priorities and duties.
• Strong organizational skills.

• Two years of post‑secondary education preferred; or equivalent experience.
• Experience with technology research, development and procurement.
• Experience with managing vendor interactions.
• Nationally recognized IT certifications.

Pre‑Placement Driving Record Review not required.

Physical requirements:

None.

Commercial Driver’s License (CDL) not required.

Criminal History Background Check required.

As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See (Use the "Apply for this Job" box below)..

Lincoln, NE

Full Time