University of Nebraska System

Job Title

This position will assist the university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory and will work with our stakeholders to provide hardware and software support as well as training for supported technology.

They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments. This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including an employee and dependent tuition benefit applicable to any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Required qualifications include two years post-secondary coursework and two years experience with desktop and/or IT helpdesk/service desk. Experience providing hardware and software support for desktops, laptops, mobile devices, and printers is required. Experience with direct customer support and knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware is required. Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.

Preferred qualifications include experience with audio/visual (AV) equipment, technology research, management, procurement and deployment, and managing vendor interactions.

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.

Sponsorship will not be offered for this position. This position is not eligible for an alternative worksite arrangement and will be located on-site in Lincoln, NE.