Senior CCaaS Architect - Cloud CX & IVR Orchestrator
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-07-14
Listing for:
New York Technology Partners
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, Systems Engineer, IT Consultant
Job Description & How to Apply Below
New York Technology Partners is seeking a senior CCaaS Solution Architect to design and deliver end-to-end cloud contact center solutions across leading CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS.
The role owns the complete IVR customer journey, omnichannel design, WFM, and API integrations, translating customer requirements into scalable cloud architectures and guiding delivery teams.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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