Help Desk Technician; On-Site

Description

Help Desk Technician (Tier
2) –
Lee's Summit, MO
. This is a fully on-site position.

• Monitor, triage, and respond to user support requests via ticketing system.
• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Provide after‑hours support for critical incidents and remote access or telework issues.
• Perform desk‑side support tasks including device reimaging, OS reinstalls, and equipment configuration.
• Prepare IT equipment for deployment, relocation, or disposal per established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation.
• Support diagnostics of network equipment under direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

• High school diploma with 0–2 years of related IT support experience (or equivalent combination).
• Fundamental IT field support knowledge and experience with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen.
• Ability to obtain and maintain a Public Trust Clearance.

• HDI or SDI certification.
• CompTIA A+.
• ITIL v3 Foundation or ITIL v4.

• CompTIA Security+.
• CompTIA Network+.
• CompTIA Server+.
• Microsoft 365 Certified:
  Fundamentals (or equivalent).
• Apple Care Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional.

$20.00 per hour plus benefits.

• 16 Days of Paid Time Off.
• 8 Paid Holidays.
• 401(k) Retirement Plan with Company Match.
• Medical, Dental and Eye Insurance.
• Employee Referral Program.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).
• Wellness Program.
• Multiple Voluntary Medical Benefits.

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer‑focused engineering, science, and construction services worldwide.

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic. We participate in the E‑Verify program and provide reasonable accommodation to applicants with physical and mental disabilities.