Hosted Voice Specialist

ALLO Hosted Voice Team Position

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The ALLO Hosted Voice Team is seeking a detail-oriented, highly organized professional to join our team of business-focused phone system specialists. This role is designed for a customer-centric problem solver who excels in a fast-paced environment and possesses strong verbal and written communication skills. Teammates in this position collaborate closely to maintain high standards of efficiency and technical accuracy. A foundational understanding of telecommunications technology—specifically VoIP, SIP, and PBX systems—is essential for success.

We are looking for individuals who naturally align with ALLO's core values—Honest, Local, Exceptional, and Hassle-Free—and who are committed to delivering world-class service while navigating daily technical challenges.

• Multichannel Customer Support:
  Respond promptly and professionally to incoming customer phone calls and emails to troubleshoot, resolve, and document hosted voice inquiries and service issues.
• Equipment Provisioning:
  Prepare, configure, and pre-stage hardware and phone system equipment virtually, to prep for deployment.
• Technical Support:
  Provide real-time, remote assistance and technical guidance to on-site field technicians during installations, cutovers, or complex troubleshooting scenarios, as well, serve as an escalation to our Tier I support teams related to Hosted Voice deployments.
• Proactive Deployment Coordination:
  Conduct outbound outreach to business clients to schedule visits, verify technical readiness, and coordinate all pre-installation requirements.
• Internal System Administration:
  Manage, maintain, and support ALLO's internal telephone systems and infrastructure, ensuring exceptional service delivery to internal teams.
• Dynamic Task Management:
  Adapt to a highly varied daily workflow, balancing administrative duties, technical configuration, and collaborative team support in a fast-paced environment.

• Education:
  
  Associate's Degree in a related field (e.g., Telecommunications, Information Technology, Business Administration) OR two (2) years of equivalent professional experience in a similar industry or role.
• Required Experience:
  
  Proven experience in a technical support role with a strong aptitude for diagnosing, analyzing, and resolving complex technical issues independently.
• Telecommunications Familiarity:
  Experience with the design, configuration, implementation, or support of Hosted PBX, VoIP, SIP, or traditional Key Systems.
• Customer Service Excellence:
  Strong background in customer-facing roles, with a demonstrated ability to manage customer expectations, respond promptly to needs, and maintain professional composure.
• Technical Documentation:
  Proven ability to document complex technical situations clearly and communicate them effectively to both technical and non-technical audiences.

• Communication &
  
  Collaboration:
  
  Exceptional oral and written communication skills, with a strong focus on technical training, active listening, and professional correspondence for both internal teams and external customers.
• Interpersonal & Conflict Resolution:
  Strong teamwork, negotiation, and conflict-resolution skills, with the ability to positively influence and build collaborative relationships across departments.
• Analytical Thinking:
  Excellent analytical and critical thinking skills, with the ability to synthesize complex data and convey solutions succinctly.
• Organization & Time Management:
  Proven ability to prioritize tasks, manage multiple deadlines, and remain highly organized in a fast-paced environment.
• Continuous Improvement: A proactive mindset dedicated to…