More jobs:
ITSM & Major Incident Lead (Hybrid
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-08-21
Listing for:
Nelnet, Inc.
Full Time
position Listed on 2026-08-21
Job specializations:
-
IT/Tech
IT Support, IT Specialist
Job Description & How to Apply Below
Nelnet is seeking an ITSM Analyst to serve as the primary Major Incident Manager during on-call rotations, leading real-time response to high-severity incidents and improving site reliability for Nelnet Business Services in Lincoln.
The role supports Change and Problem Management, governance, and automation initiatives while communicating clearly with stakeholders in fast-moving incidents. A hybrid work option is available for Lincoln candidates.
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