Manager, ServiceNow Data

US-Nationwide-FIELD

Full time

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify ehancements for platforms and long-term capabilities.

The Manager, Service Now Data Team is responsible for leading the governance, support, and continuous improvement of Service Now CMDB, Discovery, Common Service Data Model (CSDM), Enterprise Architecture (EA) Workspace, Reporting & Analytics, and AI-driven automation capabilities. This role ensures the delivery of accurate, trusted, and actionable IT data that supports operational excellence, service management, enterprise architecture, and strategic decision‑making.

• Lead, mentor, and manage the Service Now Data Team, including global teams(US, Manilla and India)
• Govern and maintain the Service Now CMDB, ensuring data accuracy, completeness, integrity, and compliance.
• Oversee Service Now Discovery operations, including MID Servers, discovery schedules, credential management, and CI reconciliation.
• Drive adoption, governance, and maturity of the Common Service Data Model (CSDM).
• Manage the Enterprise Architecture Workspace, including application inventory, ownership, lifecycle management, technology standards, and application rationalization initiatives.
• Develop and maintain dashboards, KPIs, metrics, and executive reporting related to CMDB health, discovery coverage, application portfolio management, and data quality.
• Define and execute AI Agent and automation strategies within Service Now and IT Operations to improve efficiencies, enhance data quality, reduce manual effort, and improve user experience.
• Partner with Infrastructure, Enterprise Architecture, Application Owners, ITSM, Security, and business stakeholders to establish data governance, service mapping, and reporting standards.
• Lead roadmap initiatives, continuous improvement efforts, and platform enhancements across Service Now data management capabilities.
• Ensure compliance with ITIL best practices, audit requirements, and organizational governance standards.

• 8-12 years of experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• 3+ years of leadership experience managing technical teams, including offshore resources preferred.
• Strong knowledge of ITIL processes, configuration management, enterprise architecture, and data governance preferred.
• Experience implementing AI, automation, and analytics solutions within Service Now preferred.

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlex Pay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/25/2026

The salary range listed is an estimate. Pay…