Technology Support Specialist

Technology Support Specialist I

At the City of Lincoln and Lancaster County Information Services Team is dedicated to delivering innovative solutions and exceptional service to our customers. We believe in fostering a culture of growth and development, where every team member has the opportunity to advance their career and reach their full potential. We are currently seeking a Technology Support Specialist I to join our growing team.

This position is a great opportunity to build IT customer service and technical skills in an environment with decades of experience. In this role, you will be providing technical assistance and support to our customers, ensuring systems run smoothly and efficiently.

Responsibilities:

• Respond to customer inquiries and provide timely technical support.
• Install, configure, and maintain Microsoft Windows computer systems and applications.
• Diagnose and resolve technical problems related to computer systems, software applications, and peripheral devices.
• Asset management – Checking in and documenting assets.
• Collaborate with senior team members on complex technical issues.
• Follow up with customers to ensure that technical issues have been resolved to their satisfaction.

Desirable Knowledge, Abilities & Skills/Desirable Training & Experience:

• Basic knowledge of networking principles and operating systems.
• The ability to communicate technical information effectively to non-technical employees.
• Customer-service focus.
• Hands-on problem-solving ability.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Experience with Microsoft 365 and Intune a plus but not required.
• Ability to lift up to 50 pounds.
• Valid driver's license

Qualifications:

• Associate's degree in computer science or related field and six months experience in the use of computer equipment; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.

Why Join Us?

• Career Growth:
  We invest in our employees' future. You'll have access to training programs and certifications to help you grow and advance in your career.
• Professional Development:
  Continuous learning is encouraged. We offer opportunities to develop skills and stay updated with the latest technologies.
• Supportive Environment:
  Work with a team of experienced professionals who are committed to your success.
• Competitive Compensation:
  We offer a competitive salary with an excellent benefits package.

We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position:

• Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.
• We encourage a healthy work-life balance by offering 11 days of vacation leave and 12 days of sick leave annually that you begin accruing upon hire; plus 11 paid holidays and 2 personal convenience days.
• All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!
• 30 days of Paid Parental Leave
• Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.
• Up to 4 days of Funeral and Bereavement Leave
• $70,000 of Life Insurance
• $1,250 of Tuition Reimbursement
• 401(a) Retirement Plan. If you make a 7% contribution, the City will contribute 9%
• Employer provided Post Employment Health Plan for eligible medical expenses that occur after you leave City employment.
• Optional benefits include:
• Medical and/or Dependent Care Flexible Spending Accounts
• Allstate Voluntary Plans
• Supplemental Term Life
• Deferred Compensation Plans