Tier II Help Desk Manager — AI-Driven Leadership; Hybrid
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-09-09
Listing for:
Nelnet, Inc.
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Nelnet, Inc. is seeking a Tier 2 Manager to lead a Help Desk team across US, NULSC, International, and Canada/Finastra populations.
The role focuses on coaching, escalation handling, and process improvement while ensuring service levels and knowledge management are optimized. The ideal candidate has a Bachelor’s Degree in CS or commensurate experience and strong experience with Service Now, Active Directory, and VPN-based remote access.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×