Electronics Service Technician – Scientific Instruments

Position is located in Lincoln, NE.

• Phone/Email/Fax support for internal and external customers (Support, Distributors, Subsidiaries, field personnel)
• Plan service activities with field team, customers and distributors
• Perform field customer service. Travel typically averages approximately 25%, with occasional periods of increased travel for customer support or training. Most trips last two to four days.
• Assist with service parts inventory.
• Perform RMA processing and shipments of service parts.
• Assist with Service Training courses for Distributors, Subsidiaries, and service personnel (may require domestic or international travel).
• Assist with design/development of Instrument Field Service Manuals and Procedures.
• Troubleshoot/resolve field service technical issues with field personnel and/or customers.
• Assist with performing investigation and generation of viable options for solutions to emerging technical problems.
• Collaboration with members of other departments, particularly Engineering and Assembly.
• Assist with input and proposed solutions to Engineering regarding resolution of software and hardware problems.
• Involvement with Engineering in New Product Development, to help understand hardware/software requirements (from a Service and/or Manufacturability perspective).
• Assist Manager in coordinating with other departments to achieve common objectives.
• Assist Manager with coordinating execution of team priorities and objectives.
• Maintain all appropriate written and electronic records related to Specific Job Functions listed above.
• Good attention to detail and responsible to see that tasks are carried through to completion.
• Interact with others in a friendly, cooperative, and respectful manner.
• Be accepting of Rush orders and tasks.
• Must be dependable and have good attendance.
• Must have presentable and respectful direct customer facing presents.
• Ability to meet the Physical Requirements of the position.
• Excellent physical dexterity and motor skills to use tools, fixtures, and measuring equipment.
• Specific vision requirements include close vision and the ability to distinguish colors.
• Ability to comprehend and accurately follow written and verbal instructions.
• Good general computer skills. Proficiency in using applications such as Word and Excel.
• Basic experience with CRM and ERP systems beneficial.
• Excellent communications (written, oral, and telephone), interpersonal, and presentation skills.
• Demonstrated ability to teach, train and present technical information in varied situations; one-on-one to formal meetings with some autonomy.
• Availability during normal business hours is based on demand of customer interaction.

• Associates Degree in electronics or technical/mechanical related degree preferred.

• Minimum of 2-years of experience preferred in a manufacturing environment with demonstration of proficiency at performing all technical and diagnostic Job Functions of a Service Technician.