Center Director

Overview

HASA is recruiting for one (1) Administrative Director of Social Services, NM-II to serve as a Center Director at the Gramercy Center. Under the direction of the HASA Regional Manager, with latitude for independent judgment, initiative and decision-making, the Center Director is responsible for the daily management, administration, direction and coordination of the HASA Center, which provides specialized full range services (social, financial and vocational) to participants, individuals and families with AIDS, advanced HIV illness and/or HIV infection throughout New York City.

The Center Director has the overall responsibility for ensuring that services rendered to all eligible participants conform with Federal, State, and City mandates.

HASA provides access to benefits and services to low-income New Yorkers diagnosed with HIV or AIDS, including intensive case management, direct linkages to Cash Assistance, Medicaid, SNAP, Long Term Care, Homemaking, emergency housing and permanent housing. HASA emphasizes high-quality, individualized, efficient and effective service, with an ongoing commitment to meeting evolving client needs.

Hours/

Schedule:

9:00 a.m. – 5:00 p.m.

Minimum Qualifications

1) A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
2) Education and/or experience equivalent to item 1 above, with the requirement that all candidates must have a baccalaureate degree and one year of administrative/managerial experience as described in item 1.

• Manage and coordinate day-to-day administrative and operational functions within the HASA Center, ensuring program services adhere to Federal/State/City and Agency standards, maintaining an office environment sensitive to HASA customers, ensuring confidentiality standards are fully met, and addressing breaches with appropriate actions and staff training or disciplinary action as applicable.
• Implement HASA mandates, procedures and systems to comply with specified time frames and service requirements regarding client contacts, benefits issuances, case stabilization, homelessness diversion, referrals for community-based services and permanency planning for family cases.
• Establish performance standards and site productivity goals, supervising financial eligibility, social service, and support staff for procedural compliance and day-to-day administrative activities within their units at scheduled meetings.
• Coordinate the disbursement of all incoming cases from Service Line and promptly assign to appropriate unit/worker; maintain a tracking mechanism to ensure accuracy and timeliness of case transactions reported to the Regional Manager.
• Provide primary oversight and final approval/disapproval for complex case reviews such as CBCFA and Rental Assistance.
• Identify training needs through staff meetings to ensure interpretation and application of Federal, State, City and Agency policies and procedures.
• Meet regularly with the Regional Manager on multi-situational cases and administrative issues to effect resolution and ensure follow-up on referrals to resources outside HASA components.
• Liaise with community representatives from Community-Based Organizations, hospitals, clinics, physicians, drug programs, and elected officials to interpret departmental policies and assist in issue resolution for consumers; inform HASA Administration of community concerns.
• Manage the center with a commitment to cost-effective, high-quality, coordinated services that support medically appropriate housing, financial security, access to medical care and social wellbeing for people living with HIV or AIDS.
• Other related duties, as necessary.

• Minimum Qualifications (as above) and additional preferred skills:
  Strong management, leadership, and supervisory skills; excellent written and verbal communication; knowledge of budget and fiscal compliance.

• This position is open to qualified persons with a disability eligible for the 55-a Program. Indicate at the top of your resume and cover letter that you would like to be considered for the 55-a Program.
• Public Service Loan Forgiveness: you may be eligible for federal loan forgiveness programs and state repayment assistance; see student aid.gov/pslf/ for more information.
• Residency Requirement:
  New York City Residency is not required for this position.
• Equal Opportunity:
  The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and to a work environment free from discrimination and harassment based on protected status or characteristic.