MFC Store Lead

What you’ll do

Directs and guides members, managers and hourly associates on proper customer service approaches and techniques by modeling excellent customer service, ensuring customer needs, complaints and issues are successfully resolved according to company guidelines and standards. Builds relationships with associates to ensure proper feedback. Answers questions or provides information to customers and associates. Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages and other expenses are achieved.

Assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales. Creates and implements plans to improve the financial performance of the facility, creates budgets to align with business needs, analyzes economic trends and community needs for budget forecasting. Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community.

Serves as a representative for the company in the community, presents the company’s perspective to various external organizations by following the company’s media guidelines, promotes company‑sponsored programs, events and sustainability efforts to associates and the local community to emphasize the facility as part of the community. Directs facility operations by setting the standard for appropriate service levels. Teaches and develops effective merchandise presentation, including accurate and competitive pricing, proper signage, maintaining inventory levels and requesting merchandise to meet the needs of the community.

Provides direction and guidance on executing company programs and strategic initiatives. Ensures quality assurance standards, oversees safety and operational reviews. Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team‑based work environment, establishing performance expectations, conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement and promoting a belonging mindset in the workplace. Promotes and supports company policies, procedures, mission, values and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance and utilizing the Open Door Policy.

Ensures business needs are met by evaluating the ongoing effectiveness of current plans, programs and initiatives, consulting with business partners, managers, coworkers or other key stakeholders, soliciting, evaluating and applying suggestions for improving efficiency and cost effectiveness, and participating in and supporting community outreach events. Respect the individual:
Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Attracts and retains the best talent, empowers and develops talent and recognizes others’ contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates,…