Managing Director, Claim Product Management - Fraud

** Who Are We?*
* Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

** Job Category*
* Claim

** Compensation Overview*
* The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

** Salary Range*
* $ - $

** Target Openings*
* 1

** What Is the Opportunity?*
* Travelers Investigative Services is looking for a leader ready to shape how Travelers prevents, detects, and investigates fraud across the enterprise. The Managing Director will accelerate the maturation of TIS's Strategy, Product & Enablement organization-standing up repeatable, scalable models for our product development and product management functions and deepening the enterprise partnerships that drive fraud outcomes across all lines of business.

The position sits at the center of a rapidly evolving landscape where AI, digital fraud vectors, and advanced detection capabilities are reshaping how investigative work gets done. This leader will have the platform to shape that evolution-turning enterprise strategies into fraud priorities, partnering across Claim and the broader organization, and strengthening Travelers' competitive position. Deep claim product knowledge and strong business/analytic acumen will be essential to making that impact real-as will the curiosity and instinct to stay ahead of where the threat environment is heading.

The role offers sustained partnership with senior Claim leadership, product leaders across the enterprise, technology and delivery stakeholders, analytics teams, and external vendors-and a highly-visible platform to shape the future of fraud detection and investigation across the insurance industry.

** What Will You Do?*
* + Claim Strategy:

+ For specific national line of business initiatives develops and directs strategies and business plans for product, program or functional development / enhancements, designs, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues customer service and claim technical support.

+ Collaborates across Claim and the Enterprise to develop and direct national short and long term strategies and business plans for line of business initiatives to increase profitable growth and productivity, reduce expenses and improve results and customer service.

+ Identifies new improvement or innovative opportunities, and understands, assesses and removes barriers to success.

+ Accountable for vendor strategies including vendor selection, negotiation and contracting.

+ Claim Practices & Field Support:

+ Partners with the Field, Claim Resources and Senior Leadership to identify and improve Claim processes and practices.

+ Proactively stays abreast of industry, developments, changing trends and jurisdictional issues to understand how it impacts our business and influences future strategies.

+ Directs industry analysis and bench-marking studies.

+ Adjusts claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.

+ Attends various seminars and conferences as appropriate.

+ Partners with Claim University on the development and design of technical claim and leadership training strategies, programs and curriculum.

+ Partners with field management, Claim Finance and Claim Business Intelligence Analytics to develop and deliver a financial management and control strategy to limit financial risk associated with claim costs.

+ Serves as a contact and technical resource to field and business partners on compliance and regulatory issues, program and/or procedural issues.

+ Provides field claim management guidance on legislative, regulatory, and market conduct issues.

+ Shares accountability with business partners to achieve and sustain quality results.

+ Business Process, Workflow and Technology:

+ Analyzes and assesses results to identify areas with improvement opportunities as well as review the feasibility of new workflows, vendor products and services.

+ Makes recommendations and leads initiatives to improve overall product effectiveness and future utilization.

+ Directs the creation, implementation, and maintenance of claim handling guidelines, policies, procedures and processes.

+ Partners with…