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Client Services Supervisor — Hybrid: Call Center Leadership
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-08-17
Listing for:
Union Bank & Trust Company
Full Time
position Listed on 2026-08-17
Job specializations:
-
Management
Banking & Finance -
Customer Service/HelpDesk
Banking & Finance
Job Description & How to Apply Below
Union Bank & Trust Company in Lincoln, NE is seeking an RPS Client Services Supervisor to lead and supervise the Client Services team within the Retirement Plan Services group. The role focuses on providing guidance, ensuring service levels, and supporting daily operations.
Responsibilities include overseeing the Call Center, reviewing Pension Pro tasks for SLA compliance, establishing procedures with Creatio and the phone system, monitoring calls, staying current with retirement plan rules, and
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