Manager, Investment Operations

Remote USA Position-Ameritas HQ is Lincoln , Nebraska , United States

Investments

Full-time

This role leads and oversees investment operations functions, ensuring high-quality service delivery, regulatory compliance, and effective risk management. The position drives operational efficiency, supports business growth, and develops a high-performing team while strengthening partnerships with internal stakeholders and field partners.

• This role can be hybrid (Lincoln, NE or Cincinnati, OH) or fully remote for the right candidate.

• Build and maintain strong relationships with internal departments and field partners by providing guidance, education, and issue resolution.
• Manage and develop a team responsible for investment operations functions, including coaching, performance management, and talent development.
• Oversee daily operations to ensure timely, accurate processing, reconciliation, and service delivery across all assigned functions.
• Monitor quality and performance through reviews, reporting, and metrics; identify risks and implement controls to ensure adherence to policies and standards.
• Ensure compliance with regulatory requirements, and internal policies; support and coordinate audits and examinations.
• Resolve complex escalations from team members, internal partners, and field partners by identifying root causes and implementing effective solutions.
• Evaluate and improve workflows, systems, and procedures to enhance efficiency, reduce risk, and improve the overall processing experience.
• Produce and analyze operational and management reporting, providing insights and recommendations to support decision‑making.
• Develop, implement, and maintain policies, procedures, and best practices to ensure consistent and compliant operations.
• Review and approve key transactions and activities, ensuring accuracy, completeness, and alignment with business and regulatory requirements.

• Bachelor