Operations Manager

EXPLORE CAREERS AT RASMUSSEN MECHANICAL SERVICES

Rasmussen Mechanical Services 1.31K subscribers

Join a family-owned company that values its employees above all else. With over 50 years of experience in commercial and industrial equipment, we've grown from a two-person team to 10 locations, 10 departments, and over 200 technicians across the Midwest-built for the long haul.

RMS Lincoln Location Field Operations & Team Leadership

Since 1970, Rasmussen Mechanical Services has been a family-owned mechanical contractor working across the Midwest and Rocky Mountains. We've grown to over 200 people across seven locations, but we've kept the small-shop feeling that's made people stay with us for 20, 30, even 37 years.

We're hiring an Operations Manager to lead the daily operations of one of our RMS locations - the person who makes sure our technicians have what they need to succeed, our service coordinator has the support to dispatch effectively, and our customers get the responsiveness we're known for. This is a leadership seat for someone who leads by walking the floor, not from behind a desk.

You'll own the daily rhythm of the location field operations, technician support, service coordination, safety, quality, and profitability. A typical week might include:

• Backing up the Service Coordinator. You'll partner closely with the SC to make sure technicians get dispatched effectively, workload is prioritized, and the right people are on the right jobs. When workload spikes or something goes sideways, you're the one they can lean on.
• Supporting field technicians. Removing obstacles, providing technical guidance, making sure they have the parts, tools, and information they need to complete jobs the first time.
• Managing on-call rotations and emergency dispatch. You set the schedule, and when a customer is down at 2 AM, the response system you built kicks in cleanly.
• Coaching and developing your people. Hiring, onboarding, performance conversations, and building the bench for the location's future.
• Reviewing job costing, timesheets, and field reports for accuracy, profitability, and productivity.
• Coordinating inventory across the shop and rolling stock to keep trucks and technicians equipped.
• Walking job sites regularly to see the work firsthand, catch quality issues early, and stay connected to what your team is actually facing.
• Supporting on strategy, budgets, hiring decisions, and location-wide performance.

Your Service Coordinator is the operational nerve center of the location they take the calls, assign the techs, and keep the schedule moving. A strong Operations Manager understands that role deeply and treats it as a partnership, not just a report.

What that looks like in practice: sitting with the SC during busy stretches to see how dispatching decisions actually get made, jumping in when a technician calls off and coverage needs to be reworked on the fly, backing them up when a customer escalates, and giving them the authority and tools to make quick calls without needing approval for everyone. The best SCs feel trusted and supported.

The best Operations Managers create that environment.

• Family-owned since 1970. The Rasmussens are still actively involved. Leadership is accessible, decisions get made quickly, and we play the long game with our people.
• Real ownership of your location. You'll partner with the Location Manager to run the show. This isn't a role where you're managed through a corporate playbook.
• A full toolbox behind you. With ten specialized departments - HVAC, boilers, mechanical construction, controls, reliability, and more - you're managing a location with real depth.
• Career runway. Location Manager, regional…