Vice President, Customer and Community Engagement

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Job Title:
Vice President, Customer and Community Engagement

Posting Dates:
September 24 - October 25, 2026

Starting Pay Range: $216,000 - $270,000

Competitive compensation and benefits package offered, designed to attract and retain top talent.

Responsible for providing strategic leadership and direction for the Customer and Community Engagement division and advancing LES’ customer experience strategy while supporting reliable, accessible, and fair service for all customers. Specific responsibilities include leading customer service operations, customer experience, customer programs, service quality assurance, customer-facing communications, as well as public and governmental affairs; and ensuring the division has the resources, data, communication, stability, and culture needed to serve customers well.

This position is part of the executive leadership of LES, and as such is expected to demonstrate experience, skills and abilities consistent with a senior leader in a large, complex organization.

Lincoln Electric System, based in Lincoln, Nebraska, is the second largest retail electric utility in the state and the 23rd largest public power utility in the U.S. LES provides electric services to Lincoln and the surrounding communities of Prairie Home, Waverly, Walton, Cheney, and Emerald, serving over 153,000 customers—88% residential and 12% commercial and industrial—across approximately 200 square miles.

A municipal utility owned by the city of Lincoln, LES employs around 560 people, with 27% represented by two IBEW unions. Guided by the LES Administrative Board, appointed by the Mayor and confirmed by City Council, the utility has a 60-year legacy of reliability, affordability, and sustainability under local control. LES is deeply engaged in the community, delivering safe, resilient, and cost-effective electric services while supporting the growth and vitality of Lincoln and the surrounding region.

Lincoln, Nebraska offers an exceptional quality of life, combining the accessibility and affordability of a mid-sized city with the cultural, educational, and economic opportunities of a larger metropolitan area. As the state capital and home to the University of Nebraska–Lincoln, the community is vibrant, growing, and deeply connected through strong civic engagement and local pride. Residents enjoy a welcoming, family-friendly environment with excellent schools, diverse neighborhoods, and a cost of living that supports both comfort and opportunity.

Lincoln is known for its extensive park system, miles of connected trails, and year-round recreational opportunities, making it easy to enjoy an active lifestyle. The city also boasts a dynamic arts and entertainment scene, locally owned restaurants and businesses, and a thriving downtown that continues to evolve. With a stable economy, low unemployment, and a strong sense of community partnership, Lincoln is an ideal place to live, work, and lead—especially those passionate about serving the public and making a meaningful impact in the community.

• Provides strategic leadership and direction for the Customer and Community Engagement division, includingensuringthe division’s purpose, priorities, roadmap, and performance measuresarein alignment with LES’ vision and enterprise priorities.
• Provides skilled leadership at the executive level that delivers a safe, productive, collaborative, and healthy work environment, intended to achieve outstanding employee experience.
• Champions the development, implementation, and measurement of best-in-class customer experience principles and practices, providing strategic leadership for customer service, customer programs, service…