Senior Lead Communications Manager

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Lumen is seeking a senior lead communications manager to help employees understand where our product portfolio and technology strategy are going, why it matters, and how it supports the company's transformation and growth. Reporting to the Director of Product and Technology Vision Communications, this role operates as a senior communications leader who independently owns large bodies of work, counsels executives, and leads enterprise-level initiatives that advance the product and technology narrative.

This individual partners closely with multiple teams including Product, Technology, Public Relations and Marketing to shape narratives, develop executive-ready content, and lead programs. A stellar candidate will have experience turning complex technical strategy into communications employees find clear and compelling. Success in the role requires strong judgment, comfort with ambiguity, and the credibility to advise senior leaders on how and when to communicate.

The Main Responsibilities

Executive Communications and Strategic Counsel

• Serve as a trusted communications advisor to product and technology leaders, providing counsel on messaging, employee engagement, and organizational communications.

• Shape executive narratives that help leaders articulate vision, strategy, priorities, and progress to employees.

• Develop executive presentations, town hall content, keynote materials, and internal thought leadership.

• Prepare leaders for high-visibility moments, including all-employee meetings, leadership forums, and organizational announcements.

Product and Technology Vision Storytelling

• Drive communications that bring Lumen's long-term product strategy, innovation priorities, technology investments, and AI vision to life for employees.

• Translate complex product, network, and technology topics into clear, engaging narratives for a broad internal audience.

• Develop storylines that connect product and technology decisions to customer outcomes, growth, and company transformation.

• Identify emerging stories and proof points that strengthen employee understanding of, and confidence in, Lumen's strategic direction.

Strategic Program and Change Leadership

• Lead communications for high-profile, enterprise-wide product and technology initiatives from planning through execution.

• Build integrated communication plans that support awareness, adoption, and alignment during periods of change.

• Anticipate employee questions and concerns, developing FAQs and supporting content that increase clarity and transparency.

• Manage multiple concurrent programs, balancing long-range planning with fast-moving announcements.

Cross-Functional Partnership and Influence

• Build strong relationships with stakeholders across business units, including Marketing, Strategy, HR, and Public Relations.

• Coordinate messaging across teams so employees hear a consistent story regardless of channel or audience.

• Influence without authority, guiding senior stakeholders toward communication…