Clinical Triage

Job Title:

Clinical Triage Nurse

Typical Schedule:

Monday‑Friday 8‑5 pm
Job Type: Full Time

We always strive to make your experience at Nebraska Orthopaedic Center a friendly, comfortable, and positive one. We want you to feel you received the same high‑quality care we would offer a member of your own family. At NOC, we strive to be your healing destination.

The Clinical Triage Nurse plays a critical role in ensuring high‑quality, efficient patient care by assessing patient needs via phone triage, providing appropriate clinical advice, and coordinating care across multiple departments and external facilities. This role supports clinic operations and contributes to the overall patient experience and outcomes.

• Conduct a thorough initial assessment of patients over the phone, determine the nature and severity of their condition.
• Obtain accurate medications, chief complaints, symptoms past and present as appropriate to each caller.
• Identify urgent or emergent issues and the appropriate care level (e.g., immediate treatment, appointment scheduling, or referral to a specialist).
• Establish triage protocols to categorize patient needs, ensuring that more urgent cases receive immediate attention while less urgent cases are scheduled for later appointments.
• Follow individual provider protocols to assist patients with current issues and requests.
• Advise patients on how to manage their symptoms at home, explain procedures, or prepare for further testing or appointments.
• Assist with coordination of patient care with rehab facilities, surgery centers, testing facilities and hospitals.
• Communicate clinic patient needs, issues, and requests from outside physicians and health‑care facilities, utilizing the appropriate method of contact such as phone call, Athena text or Case Note to facilitate patient care.
• Be familiar with requirements for precertification of surgeries, physical therapy, MRIs, and other tests.
• Maintain accurate and comprehensive documentation of the patient’s condition, medical history, triage decisions, and any advice or care provided.
• Monitor the patient portal to ensure requested actions are addressed.
• Provide clear instructions and offer support during the triage process.
• Ensure that patients understand the next steps in their care plan and provide reassurance as needed.
• Maintain patient confidentiality and ethical practice.
• Must comply with HIPAA confidentiality standards when accessing or communicating patient information.

• The ability to assess a wide range of symptoms quickly and determine the best course of action.
• Strong verbal skills to explain medical conditions and procedures clearly to patients, as well as collaborate with the healthcare team.
• Understanding medical terminology, common musculoskeletal injuries, treatments, and conditions is vital for accurate triage and patient education.
• Ability to multi‑task, effectively managing time and prioritizing tasks.

• A valid RN or LPN license.
• Previous nursing experience in a clinical, urgent care or ER setting preferred.
• Basic Life Support (BLS) is typically required.

Schedules can vary depending on department needs.

EOE

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