Hospice On-Call RN

Job Summary

Responsible for serving as the central point of telephone triage for hospice patient and family related issues after business hours, weekends, and holidays. Provides clinical assistance, nursing care/instructions/support to patients and families in their homes, nursing homes and hospice contracted inpatient facilities; to assess for need and level of care; to plan for and coordinate care needs with appropriate agency staff and community resources.

Completes all visits as needed and communicates the patient’s progress with other disciplines; directs, supervises and instructs LPN in personal care to the patient. This position is supportive of the Village Hospice mission, values, and service/hospitality (PRIDE) expectations. This position completes training as required by policy.

Responsible for serving as the central point of telephone triage for hospice patient and family related issues after business hours, weekends, and holidays. Provides clinical assistance, nursing care/instructions/support to patients and families in their homes, nursing homes and hospice contracted inpatient facilities; to assess for need and level of care; to plan for and coordinate care needs with appropriate agency staff and community resources.

Completes all visits as needed and communicates the patient’s progress with other disciplines; directs, supervises and instructs LPN in personal care to the patient. This position is supportive of the Village Hospice mission, values, and service/hospitality (PRIDE) expectations. This position completes training as required by policy.

• Provides home and/or facility visits as needed for patient assessment, treatment, and support. Visits may include pronouncement of patient death, responding to referrals, admitting patients and crisis management.
• Plans for comprehensive service to patients and their families, develops and/or revises nursing care plans, including goals in conjunction with the patient’s physician.
• Completes phone triage patient related calls using clinical knowledge and judgment. Ensures problem resolution at point of contact to the maximum extent possible.
• Executes good decision making and sets priorities.
• Works cohesively with interdisciplinary team members to meet/exceed customer needs and maximize efficiencies.
• Represents the John Knox Village Hospice program to every constituency and public in a professional manner.
• Maintains a current knowledge of hospice and community programs/services.
• Maintains and completes appropriate care coordination notes for phone calls and communication.
• Reports on-call activities to the Village Hospice team at the end of each call shift.
• Maintains and completes appropriate on-call log documentation as well as care coordination notes for phone calls and communication, visit notes, and other pertinent clinical information.
• Ensures all documentation is completed and synched by 8:00 am the following day.
• Assists, provides, or arranges for delivery of medications and supplies needed after business hours, weekends, and/or holidays.
• Attends interdisciplinary team meetings following on-call period for full team discussion, consultation and evaluation of patient/family needs.
• Acts as a preceptor in the orientation of new nursing staff as directed.
• Attends staff meetings and educational in-services per agency requirements.
• Performs care consistent with Village Hospice standards of practice.
• Utilizes other team members as appropriate.
• Adheres to all safety regulations and requirements.
• Handles stress well and gets along with others within the workplace and with customers outside the department.
• Maintains acceptable standards of workplace conduct.

The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.

• This job requires a combination of education, training and experience that is acquired through the completion of…