Bilingual Quality Assurance & Customer Experience Lead
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-06-20
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-20
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a quality assurance professional to monitor customer interactions and analyze feedback. This role involves creating training plans, improving communication processes, and providing feedback to enhance overall customer experience.
The ideal candidate will have over 8 years of experience in call center operations, a background in quality assurance, and exceptional analytical skills. Located in Lincoln, Nebraska, the position offers comprehensive training and development opportunities.
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