Product Quality Assurance Supervisor

Job Description Product Quality Assurance Supervisor Easton, PA Full-Time | Global Quality Dept – Corporate

Reports to:

Global Quality Assurance Manager ABOUT VICTAULIC

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world’s most critical and prestigious structures. An Industry Leader With a Heart as Big as Its Ambition and Innovation At Victaulic, we're committed to constructing a better world for and with our people.

Lets Build a Better World Together. Our commitment to our people is built on four pillars:
We build from within. We stand behind our people. We foster an environment for constant learning. We engineer change for a more stable and sustainable world.

We're looking for a PER Lab Supervisor to join our Global Quality team in Easton, PA. In this role, you'll provide leadership and operational oversight for our laboratory operations, managing Product Evaluation Request (PER) logistics from initiation through material handling, assignment, analysis, review, and final closeout — while leading a team of laboratory technicians. You'll work closely with Quality Assurance, Application Engineering, and Sales to ensure the highest standards of product quality and compliance.

This is an opportunity to drive continuous improvement and shape how our lab operates at a global scale.

• Provide direct leadership and supervision for laboratory operations and technical staff, focusing on performance management, workflow efficiency, and staff development.
• Oversee daily lab operations, ensuring effective prioritization of work to meet business needs.
• Manage comprehensive PER logistics from initiation through material handling, assignment, analysis, review, and final closeout.
• Ensure timely, prioritized lab review of all PERs according to established protocols; identify and remove process bottlenecks, standardize workflows, and implement process improvements.
• Communicate critical findings and recommendations to Quality Assurance, Application Engineering, and Sales teams.
• Develop, implement, and manage Key Performance Indicators (KPIs) for laboratory operations.
• Maintain accurate documentation and reporting of laboratory activities and results.
• Implement corrective action programs based on analysis of quality data and testing outcomes.
• Drive continuous improvement initiatives to enhance laboratory efficiency and effectiveness.
• Ensure adherence to all safety regulations and company policies within the laboratory environment.
• Serve as coach and mentor to laboratory and technical staff, fostering accountability, engagement, and growth.

• Bachelor’s degree in Engineering, Chemistry, Materials Science, or a related technical field.
• Minimum 7+ years of progressive experience in quality assurance, with a demonstrated history managing laboratory operations or customer incident management systems.
• Proven ability to manage teams and operational processes in a structured environment, with experience driving process improvements, workflow optimization, and cross-functional collaboration.
• Proficiency in data analysis software and statistical analysis tools, with knowledge of quality management systems and testing equipment.
• Understanding of corrective action programs and root cause analysis methodologies, along with familiarity…