Operations Supervisor - Gateway Mall

As the Operations Supervisor
, you are accountable for contributing to profitable sales growth by driving store merchandise in‑stocks, supervising and engaging Operations associates and driving the execution of operational tasks.

• Customer Service & Sales – Maneuver around the store at a fast pace, direct the team, work with all the latest merchandise, and resolve customer issues and concerns professionally.
• Store Operations – Assist with inventory counts and updates to ensure accurate in‑stock information for customers, oversee RFID process and perform system uploading to ensure efficient and accurate updates to the stock ledger, and lead the door‑to‑floor merchandise preparation process. Manage and engage the pricing and signing team and the promotional price signing within the store as well as the re‑ticketing and re‑packaging execution.
• Stockroom & General Operations – Responsible for all stockroom processes, work safety initiatives, facility equipment, and enable efficient execution of support processes. Oversee the cash office and own receiving, shipping and logistics with third‑party carrier processes.
• Team Development – Play an active role in the training and development of associates; coach in the moment, address performance issues, and partner with operations associates on training and policy compliance.
• Performance Standards – Consistently meet established performance standards, including but not limited to: shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

• Work experience – Minimum of 2 years retail leadership experience.
• Education – Bachelor degree or equivalent work experience.
• Drives Performance – Hold self and others accountable to a higher standard to achieve results. Provide feedback, visibility and recognition to the team.
• Builds Relationships – Develop positive relationships: establish strong networks, show respect for different styles, and communicate effectively to a wide audience.
• Drives Change – Adapt quickly to changing situations with energy and a positive attitude. Coach others through change.
• Shows Courage – A confident leader, willing to take on challenging assignments. Act in accordance with beliefs and deal with conflict quickly and in a positive manner.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For paid vacation days, as well as eligibility requirements for other benefits, please visit

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical.

The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from  to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and Linked In.

USD $22.00/Hr – USD $27.50/Hr.