Congress Planner

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

• Complete project timeline: establish a workflow schedule with client and suppliers to facilitate timely and accurate handling of all program/congress details

• Use business program management system to run program from contract turn-over meeting to final bill completion.

• Handle and negotiate any additional hotel needs, Congress needs, destination management company (DMC), air and all third-party contracts. Monitor attrition dates, cancellation policies to ensure contracted services are performed.

• Communicate between Information Technology support and clients for web requirements on assigned programs.

• Coordinate and possibly attend site inspections as needed. Coordinate all program details and produce a program itinerary / working agenda that outlines all program specifics and requirements. Conduct program debrief with client.

• Maintain accurate records, system input, and complete file management as outlined in Amex GBT M&E and client policies and procedures for ToV reporting. Evaluate program impact and reassesses objectives and outcomes, plan for continuous improvement.

• Partner with designated team to communicate registration, air needs, status meetings and continuous communication throughout program. Able to assist with any level of Congress meeting or event including those of a sophisticated nature, large volume, high level of confidentiality, international scope, HCP attended, etc.

• Promote positive team environment as a positive role model. Maintain proactive, positive, open line of communication with client to ensure understanding of expectations and client happiness. Act as lead, communicate program requirements to team as needed; work closely with support departments to exceed client requirements and objectives.

• Conduct regularly scheduled status meetings with client and stakeholders from pre-launch through program operation and ensures program objectives are performed. May be requested to lead VIP special projects and coordinate VIP logistics. Develop positive relationships with multiple contacts within client and supplier organizations.

• Review processes and offer solutions/additions as needed. Responsible for accurate program forecasting and updating business management systems with accurate financial information as needed. Work with leader to forecast overall program financials and ensure monthly tracking for actual.

• REQUIRED: 3-5 years meeting planning experience with at least 2 years supporting Pharma business.

• Pharmaceutical Congress planning experience with high energy for planning.

• 4-year degree preferred. CMP designation preferred.

• Ability to communicate effectively and professionally with all levels of management and clients.

• Ability to work independently with accuracy and timeliness.

• Shown skills for technology and/or software solutions and analytical skills required.

• Microsoft Word and Excel experience – Advanced level

• Experience with meeting industry technology preferred (CVENT)

• Advanced oral and written presentation skills required.

• Ability to travel by airplane, boat, rail and/or car with travel up to 25%.

United States

The US national base salary range for this position is from

$55,300.00 - $

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance ()

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel…