Member Specialist

Responsibilities

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service at exit areas and self‑checkout areas: reviewing receipts, acknowledging members, identifying member needs, assisting with purchasing decisions and locating merchandise, resolving issues, promoting products, supporting self‑service technology, processing purchases, and assisting with payments, returns, refunds, and exchanges according to company policies.
• Secures and safeguards Sam's Club assets and property by observing potential criminal activity, maintaining paperwork and logs, executing emergency response procedures, and ensuring compliance with security and safety practices.
• Assists with training Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy and applying related action plans.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress; recommending improvement opportunities; and adapting to change and feedback.

• Retail experience, including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

We offer competitive pay, performance‑based bonuses, and a range of benefits.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase plan, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; PTO/PPTO can be used for vacation, sick leave, holidays, and other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: company‑paid education benefit program covering tuition, books, and fees for eligible associates.

Additional compensation:
Premiums of $0.35–$3.00 per hour may apply based on schedule, facility, season, or specific work performed.

8480 Andermatt Dr, Lincoln, NE 68526‑0000, United States.

Walmart maintains a drug‑free workplace and has a zero‑tolerance policy regarding illegal drugs and alcohol on the job.

At Sam’s Club we foster a culture of teamwork, growth, and innovation. Associates are empowered to take initiative, solve problems, and contribute to delivering exceptional service and value to our members.