Multi-Location Customer Service Specialist (Zone

Overview

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

• Assist wholesale and retail customers by determining needs, answering questions about Sherwin-Williams products, and recommending appropriate solutions.
• Promptly resolve customer concerns to ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
• Strive to achieve excellent customer service while consistently meeting the store’s sales goals.
• Handle contact with customers in a professional environment; may include contact with minors; may involve access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value; access may be supervised or unsupervised.