Self Checkout Clerk

Additional Considerations (if any):

-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Self-Checkout Clerk Department:
GroceryFLSA:
Hourly Revision Date: 07/2026

About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important Our Self-Checkout Clerks play a key role in keeping the front end of the store running smoothly by guiding customers through the self-checkout experience and stepping in whenever a helping hand is needed. In this role, you'll combine friendly customer service with a solid understanding of register operations to make checkout quick, easy, and enjoyable for every customer.

If you enjoy working with people, stay calm under pressure, and take pride in delivering a great experience, we'd love to have you on our team.

What You'll DoNo two shifts are exactly the same, but here's what you can expect:

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one Assist customers at self-checkout lanes, educating them on how to use the equipment and ensuring their orders are processed accurately and efficiently

Perform product scanning and order processing with occasional bagging and ensure proper handling of all forms of tender and coupons

Operate the cash register accurately when needed and process all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions

Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed

Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets

Assist courtesy personnel and support drive-up and carry-out service as needed

Stay knowledgeable of item look-up numbers, department numbers, item features, and weekly ad price changes and sale items

Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested

Keep the register and self-checkout area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer

Verify register balances at the beginning and end of each shift where applicable

Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed

Stay aware of your surroundings to support store safety and security

Assist store management with displays and decorations for special promotions and events as needed

Assist in other areas of the store as needed and take on special projects as assigned

Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines

Report to work when scheduled and on time

Your Skills To be successful, you'll need to be able to:

Follow detailed written or verbal instructions and work through tasks with a few concrete variables

Perform arithmetic calculations involving fractions, decimals, and percentages

Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing

Work effectively as part of a team to deliver a great customer experience

Reporting Relationships Accountable and

Reports to:

Store Director;
Store Manager;
Assistant Managers of HWH, Perishables, Store…