Senior Account Manager

Description

Five Nines is seeking an experienced Senior Account Manager to drive growth within an assigned portfolio of existing clients across key industries in the United States, including banking and healthcare organizations. This is a strategic, high-impact role for a senior-level professional who excels at expanding relationships, identifying new opportunities, and delivering long-term value in a managed services environment.

In this role, you will own and grow a book of business by developing strategic account plans, uncovering expansion opportunities, and leading complex, multi-stakeholder sales motions from discovery through close. You will serve as a trusted advisor to client stakeholders, aligning Five Nines’ solutions to business objectives while consistently exceeding revenue and retention goals.

The ideal candidate brings 10+ years of demonstrated success in technical B2B account management, operates effectively with a high degree of autonomy, and has a proven track record of driving account expansion and long-term client success.

• Sell with Confidence:
  Join a nationally recognized MSP with consistent performance on the MSP 501 list for twelve years and multiple recognitions on the Inc. 5000 list.
• Senior-Level Earnings:
  Competitive base salary with an uncapped commission structure.
• Autonomy with Executive Partnership:
  You own and grow your assigned portfolio with a high degree of autonomy, supported by executive alignment and direct access to technical and operational leadership.
• Career Growth:
  Play a key role in mentoring junior talent, shaping go-to-market strategy, and progressing into broader leadership responsibilities.
• Exceptional Culture:
  We prioritize employee experience, client impact, and long-term retention.
• Work-Life Balance:
  Remote and hybrid flexibility, open PTO, and paid holidays.
• Benefits That Matter:
  High-quality medical, dental, and vision coverage, telemedicine, EAP, and a 401(k) with company match.
• High-Caliber Team:
  Collaborate with experienced technical experts and dedicated service teams who support you in winning and retaining clients.

• Own a portfolio of assigned partners, primarily within regulated industries such as banking and healthcare.
• Develop and execute strategic account plans to drive retention, renewals, and expansion across your portfolio of partners.

• Consistently meet or exceed annual revenue and retention goals through proactive identification of expansion opportunities.
• Build and manage a qualified pipeline of upsell and cross-sell initiatives aligned to partner business objectives.

• Serve as the senior, executive-facing point of contact for assigned partners, engaging C-level leaders and key stakeholders.
• Lead executive business reviews, roadmap discussions, and long-term planning conversations that reinforce Five Nines’ value and partnership.

• Lead complex, multi-stakeholder expansion opportunities, including solution alignment, pricing strategy, negotiation, and close.
• Collaborate closely with internal technical, cybersecurity, support, and service delivery teams to ensure feasibility and successful execution.

• Proactively identify client risks, service gaps, and growth opportunities before escalation.
• Coordinate internally across teams and leadership to protect client relationships and drive strong outcomes.

• Maintain accurate forecasting, account plans, and opportunity tracking within Hub Spot CRM and Connect Wise Manage.
• Provide insights on client trends, risks, and growth opportunities to leadership to inform account and service strategy.

• Mentor and support junior Account Managers, modeling best practices in client advocacy, account strategy, and executive communication.
• Contribute client and market feedback to service, product, and go-to-market teams to support continuous improvement.

• 5+ years of business-to-business account…