Account Associate

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem — including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant - t builds the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

For this role you will work closely with Account Managers and Datavant Remote Operational teams to manage customer needs, coordinate escalations, maintain account documentation, monitor operational performance indicators, and ensure timely follow-through on customer‑impacting activities.

• Provide operational and coordination support for our provider accounts in partnership with Account Managers.
• Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication.
• Submission/management of support tickets for issues related to access, IT, site IDs, etc.
• Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication.
• Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams.
• Manage creation/changes to SOPs, workflows, job aids, and operational documentation.
• Conduct and review reporting related to KPIs to identify trends, risks, or follow‑up opportunities.
• Manage provisioning/access for current and new clients during implementation.
• Maintain accurate account documentation, health indicators, and risk flags.
• Support recurring customer communications including operational updates, issue follow‑ups, and outage notifications.
• Identify recurring workflow challenges or operational gaps to create opportunities for process improvement.
• Manage billing issue resolution in partnership with Finance.
• Other duties as assigned.

• Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience).
• 2‑4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer‑facing operational environments.
• Strong communication and relationship management skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to coordinate cross‑functional activities and drive timely follow‑through.
• Demonstrated ability to collaborate effectively across teams and functions.
• Ability to interpret performance data and explain outcomes to customers.
• Familiarity with HIPAA‑regulated environments preferred.
• Proficiency in Microsoft Suite (PowerPoint, Excel, Outlook, etc.) highly desirable.
• Comfort operating in a fast‑paced, matrixed organization.
• Ability to travel up to 10‑25%.

• Strong follow‑through and operational execution.
• Ability to manage multiple priorities in a fast paced environment.
• Effective communication with both customers and internal stakeholders.
• Strong organizational and problem‑solving capabilities.
• Ability to navigate ambiguity and coordinate issue resolution across teams.
• Curiosity and willingness to develop customer relationship management and account strategy skills.
• Customer first mindset.
• Exceptional organizational skills.

We are committed to building a diverse team of Datavanters who are responsible for stewarding a high‑performance culture where everyone belongs and thrives. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$65,000—$69,000 USD