Security Officer Concierge

Allied Universal -  - Responsibilities:
Provide customer service to tenants, visitors, and staff by carrying out site-specific procedures, access control activities, and front desk-related security tasks for a commercial real estate location;
Monitor lobby and reception area activity, verify visitor credentials, issue access badges when appropriate, and document arrivals, departures, and unusual activity in accordance with site policies;
Respond to incidents, inquiries, and critical situations in a calm, problem-solving manner, escalating concerns and/or contacting appropriate personnel when needed;
Answer phones, greet guests, and support building operations by communicating clearly with tenants, vendors, and/or property management regarding site procedures and visitor access;
Maintain detailed logs and reports related to incidents, deliveries, visitor management, and other front desk security-related responsibilities