Site Supervisor

Job Description

Supervisor, Dedicated Site Operations

Location:

Lincoln, Nebraska

Employment Type:

Full-Time, Salaried, Exempt

Salary: $52,500 annually

At Signal of Lincoln, we believe security is about more than standing watch. It's about delivering peace of mind through professionalism, reliability, and service. Our supervisors are the people who make that happen every day.

We're looking for a proven leader to take ownership of our dedicated site operations. This is a management role. You will lead a team of officers, own the performance of your sites, and serve as the face of Signal of Lincoln to the clients you serve. You'll set the schedule, set the standard, and hold your team to it.

This position is built for someone who wants to run something. You'll have real authority over your accounts and real accountability for how they perform. You'll also work alongside your team on post when operations require it, because we believe leaders should know the work firsthand. Site assignments are determined by the company and may change as our business grows.

• Direct the daily work of the officers assigned to your sites, including post assignments, patrol routes, and priorities
• Build, publish, and adjust schedules for your sites, including coverage for absences, callouts, and open posts
• Manage overtime through effective scheduling and deployment of flex team members
• Conduct weekly SCRUM sessions with each of your officers, document action items with clear ownership, and drive them to closure
• Evaluate officer performance against company standards and complete 90-day and annual performance reviews
• Coach your team, and issue documented disciplinary action when standards are not met
• Interview candidates for your sites and make hiring recommendations to ownership
• Recommend officers for advancement, pay adjustment, reassignment, and separation
• Identify training needs, assign training through our learning management system, and verify completion
• Develop your officers so they're ready for the next step in their careers

• Maintain current, accurate post orders at each of your sites and confirm they reflect what the client actually needs today
• Review officer reports, photo documentation, and EDGE activity daily for completeness and accuracy
• Monitor fleet telematics for your assigned vehicles and address driver safety events with your team
• Respond to escalations at your sites and direct the response
• Serve as the operational point of contact for your clients, conduct regular check-ins, and resolve service issues before they become problems
• Report site performance, staffing status, and open issues to ownership
• Lead the startup of new dedicated sites as they're assigned, including post order development, staffing, and officer onboarding

Our supervisors are working leaders. You will be scheduled for officer shifts as operational needs require, and when you're on post you're held to the same standards as every officer on your team, including attendance, punctuality, reporting, photo and EDGE requirements, training completion, and communication. Post coverage is part of the job, but leading your team is the job.

• Prior supervisory or team leadership experience
• High school diploma or equivalent
• Valid driver's license and an insurable driving record
• Smartphone capable of using company reporting and communication applications
• Ability to pass a background investigation
• Ability to work a flexible schedule including evenings, weekends, overnights, and holidays as operations require
• Strong written and verbal communication with officers, clients, and ownership
• Ability to stand, walk, sit, or drive for extended periods as required by assignment
• Professional appearance and dependable attendance

• Previous experience in security, military, law enforcement, or another field requiring accountability and standards
• Experience managing schedules and controlling labor cost
• Experience serving as a client-facing point of contact
• Comfort using mobile technology, digital reporting tools, and workforce management systems
• Strong attention to detail and consistent documentation habits
• Ability to remain calm and decisive during stressful situations
• Interest in long-term career growth into operations and senior leadership

• Salary of $52,500 annually
• Quarterly bonus opportunity of up to 10% of quarterly base pay through our Supervisor Bonus…