Drain Cleaning Specialist

Job Title:

Drain Cleaning Specialist

Location:

Lincoln, NE

Position Type:
Full-Time

FLSA Status:
Non-Exempt, overtime eligible based on company needs and applicable law

Compensation: $30 - $36 per hour, based on experience and qualifications

About Action:

Action Plumbing, Heating, Air Conditioning & Electrical is a 100% locally owned, family-led company based in Lincoln, Nebraska. We provide plumbing, HVAC, electrical, construction, and service work throughout the region.

While many companies in our industry have been bought by private equity or out-of-town ownership groups, Action remains locally owned and locally operated. Our decisions are made here, by people who live here, work here, and care about the long-term future of our employees, customers, and community.

We are growing, but we are still rooted in the same standards that built the company: follow through, keep our commitments, do the right thing, serve others well, communicate honestly, take ownership, and keep improving.

INTEGRITY:
We follow through, keep our commitments, and do the right thing.

EXCELLENCE:
We take pride in our work and look for ways to get better every day.

LEADERSHIP:
We serve our customers, support our teammates, and bring a positive attitude.

TRUST:
We communicate honestly, act reliably, and earn confidence through our actions.

ACCOUNTABILITY:
We take ownership, solve problems, and stand behind the work we do.

• Health insurance - Action pays up to 82% of the employee health insurance premium depending on plan selection. Multiple plan options and deductible amounts offered.
• Dental and Vision insurance
• Life and Accidental Death/Dismemberment insurance with guaranteed issue amount of $150,000 for new employees
• Short- and Long-Term Disability insurance
• Section 125 cafeteria Flexible Spending Account or Dependent Care Spending Account Plan for eligible medical, dental, vision, and dependent care expenses
• Critical illness insurance and Long-Term Care with Term Life Insurance
• Accident insurance
• Paid time off, paid holidays, and bereavement leave
• 401(k) retirement plan after one full year of employment with Action match from 1% to 4% of employee contributions

Position Summary:

The Drain Cleaning Specialist is responsible for providing professional drain cleaning and sewer service for residential and commercial customers. This position handles drain stoppages, sewer backups, camera inspections, basic troubleshooting, customer communication, and clean, professional job completion. This role is ideal for someone who takes pride in solving problems, serving customers well, working safely, and leaving every job better than they found it.

The right person will be reliable, customer-focused, mechanically inclined, and willing to take ownership of the full service experience from arrival through job completion.

• Perform residential and commercial drain cleaning services.
• Clear stoppages in sinks, tubs, floor drains, main lines, sewer lines, and other plumbing drainage systems.
• Use drain cleaning equipment, sewer machines, cameras, locating tools, and related service equipment safely and professionally.
• Communicate findings, options, and next steps clearly to customers.
• Document work performed with accurate notes, photos, and service information.
• Identify potential plumbing repair or replacement opportunities and communicate them through the proper process.
• Maintain a clean, organized service vehicle and properly care for company tools and equipment.
• Work with dispatch and customer service to provide timely, professional service.
• Follow company safety procedures and protect customer property while performing work.
• Represent Action with professionalism, honesty, and a service-first attitude.

The ideal candidate has drain cleaning or plumbing service experience and enjoys solving problems for customers. They are comfortable working in residential and commercial settings, using service equipment, communicating clearly, and doing the job right even when the work is dirty or difficult.

• Residential or commercial drain cleaning, plumbing, maintenance, or mechanical experience.
• Ability to use hand tools, power tools, and drain cleaning equipment safely, or a willingness to learn.
• Strong customer service and communication skills.
• Ability to work independently and take ownership of assigned calls.
• Ability to document work accurately and follow company procedures.
• Clean, professional appearance and respect for customer property.
• Valid driver's license and clean driving record.

• Experience with sewer cameras, line locating, jetting, or sewer/drain diagnostics.
• Experience with residential and light commercial flooring systems.
• Plumbing apprentice, journeyman, or related certifications preferred but not required.
• Experience with jetting, camera inspections, locating, or sewer diagnostics.
• Experience with Service Titan, Service Factor, or similar service software.