Plumbing Service Manager

Job Title:

Plumbing Service Manager

Location:

Lincoln, NE Position Type:
Full-Time, 40+ hours per week

FLSA Status:
Exempt

Compensation: $90,000 - $115,000 base salary, plus performance bonus

Target Total Compensation: $110,000 - $150,000+, depending on experience and department results

Action Plumbing, Heating, Air Conditioning & Electrical is a 100% locally owned, family‑led company based in Lincoln, Nebraska. We provide plumbing, HVAC, electrical, construction, and service work throughout the region.

While many companies in our industry have been bought by private equity or out‑of‑town ownership groups, Action remains locally owned and locally operated. Our decisions are made here, by people who live here, work here, and care about the long‑term future of our employees, customers, and community.

We are growing, but we are still rooted in the same standards that built the company: follow through, keep our commitments, do the right thing, serve others well, communicate honestly, take ownership, and keep improving.

INTEGRITY:
We follow through, keep our commitments, and do the right thing.

EXCELLENCE:
We take pride in our work and look for ways to get better every day.

LEADERSHIP:
We serve our customers, support our teammates, and bring a positive attitude.

TRUST:
We communicate honestly, act reliably, and earn confidence through our actions.

ACCOUNTABILITY:
We take ownership, solve problems, and stand behind the work we do.

• Health insurance – Action pays up to 82% of the employee health insurance premium depending on plan selection. Multiple plan options and deductible amounts offered.
• Dental and Vision insurance
• Life and Accidental Death/Dismemberment insurance with guaranteed issue amount of $150,000 for new employees
• Short- and Long-Term Disability insurance
• Section 125 cafeteria Flexible Spending Account or Dependent Care Spending Account Plan for eligible medical, dental, vision, and dependent care expenses
• Critical illness insurance and Long-Term Care with Term Life Insurance
• Accident insurance
• Paid time off, paid holidays, and bereavement leave
• 401(k) retirement plan after one full year of employment with Action match from 1% to 4% of employee contributions

The Plumbing Service Manager is responsible for leading and growing Action’s plumbing service department. This role is responsible for technician performance, customer experience, department profitability, pricing consistency, scheduling discipline, service quality, and daily service execution. This is not just a technical role. We need a leader who can manage people, drive accountability, improve daily operations, protect profitability, and help build a stronger plumbing service department.

The right person will lead from the front, support technicians, improve systems, communicate clearly, and make sure customers are taken care of right away.

• Lead, coach, and hold plumbing service technicians accountable.
• Oversee daily plumbing service operations, including diagnostics, repairs, water heaters, drains, fixture repairs, remodel/service work, and light commercial service calls.
• Work closely with dispatch and customer service to improve scheduling, response time, communication, and customer experience.
• Monitor technician productivity, average ticket, callback rates, billable efficiency, and customer satisfaction.
• Review service tickets, job notes, pricing, photos, parts usage, and billing accuracy.
• Ensure technicians follow company pricing standards, service call procedures, flat‑rate pricing, and T&M billing where applicable.
• Help technicians improve technical skills, customer communication, repair options, and professionalism.
• Manage department performance against revenue, gross margin, and net margin goals.
• Support recruiting, onboarding, training, and retention of plumbing service technicians.
• Help resolve customer issues quickly, honestly, and professionally.
• Promote a culture of ownership, urgency, accountability, safety, and high‑quality service.

The ideal candidate is a proven plumbing service leader who understands the technical side of plumbing…