HVAC Service Technician

Position Title

HVAC Service Technician

Lincoln, NE

Position Type:
Full-Time, 40+ hours a week with seasonal overtime as needed

Non-Exempt

$30 - $36 per hour, based on experience, certifications, technical ability, and customer service skills. Plus available spiffs and performance bonus opportunities.

Action Plumbing, Heating, Air Conditioning & Electrical is a 100% locally owned, family-led company based in Lincoln, Nebraska. We provide plumbing, HVAC, electrical, construction, and service work throughout the region.

While many companies in our industry have been bought by private equity or out-of-town ownership groups, Action remains locally owned and locally operated. Our decisions are made here, by people who live here, work here, and care about the long-term future of our employees, customers, and community.

We are growing, but we are still rooted in the same standards that built the company: follow through, keep our commitments, do the right thing, serve others well, communicate honestly, take ownership, and keep improving.

INTEGRITY:
We follow through, keep our commitments, and do the right thing.

EXCELLENCE:
We take pride in our work and look for ways to get better every day.

LEADERSHIP:
We serve our customers, support our teammates, and bring a positive attitude.

TRUST:
We communicate honestly, act reliably, and earn confidence through our actions.

ACCOUNTABILITY:
We take ownership, solve problems, and stand behind the work we do.

• Health insurance - Action pays up to 82% of the employee health insurance premium depending on plan selection. Multiple plan options and deductible amounts offered.
• Dental and Vision insurance
• Life and Accidental Death/Dismemberment insurance with guaranteed issue amount of $150,000 for new employees
• Short- and Long-Term Disability insurance
• Section 125 cafeteria Flexible Spending Account or Dependent Care Spending Account Plan for eligible medical, dental, vision, and dependent care expenses
• Critical illness insurance and Long-Term Care with Term Life Insurance
• Accident insurance
• Paid time off, paid holidays, and bereavement leave
• 401(k) retirement plan after one full year of employment with Action match from 1% to 4% of employee contributions

Action is seeking an HVAC Service Technician to join our service department. This role is responsible for diagnosing, repairing, maintaining, and servicing residential and light commercial HVAC systems while providing a professional customer experience.

The HVAC Service Technician represents Action in customers homes and businesses every day. We are looking for someone who can troubleshoot accurately, communicate clearly, provide repair options, complete quality work, and take pride in doing the job right.

This role offers steady local work, available spifs and performance bonus opportunities, seasonal overtime as needed, and the chance to grow with a company that values skill, professionalism, customer service, and accountability.

• Diagnose, repair, service, and maintain residential and light commercial HVAC systems.
• Perform no-heat, no-cool, maintenance, repair, and general HVAC service calls.
• Troubleshoot furnaces, air conditioners, heat pumps, rooftop units, mini-splits, controls, thermostats, zoning systems, refrigeration circuits, airflow issues, electrical components, and related HVAC equipment.
• Communicate clearly with customers about system issues, repair options, pricing, and next steps.
• Complete work safely, professionally, and in accordance with company standards, manufacturer requirements, and applicable codes.
• Provide accurate job notes, photos, equipment information, recommendations, and billing details.
• Identify replacement opportunities when repairs are not the best long-term solution for the customer.
• Support maintenance agreement opportunities and customer retention.
• Maintain company vehicle, tools, equipment, and inventory in a clean and professional manner.
• Work closely with dispatch, customer service, service management, and other technicians.
• Participate in training and continue developing technical skills.
• Reduce callbacks by completing accurate diagnostics and quality repairs.
• Represent Action with professionalism, honesty, and respect on every call.

The ideal candidate is a skilled HVAC technician who understands both the technical side of service and the customer side of the job. They can diagnose problems, explain solutions, complete quality repairs, and build trust with customers.

This person should be dependable, organized, safety-minded, and willing to keep improving. They should take ownership of their work, communicate well with dispatch and leadership, and bring a positive attitude to the team.

• HVAC service experience.
• Ability to diagnose and repair residential HVAC systems.
• Basic understanding of electrical troubleshooting, refrigeration, airflow, gas heating, controls, and…