Senior Plumbing Service Technician

Position Title:

Senior Plumbing Service Technician

Location:

Lincoln, NE
Position Type:
Full-Time

FLSA Status:
Non-Exempt

Compensation: $35 - $42

About Action:

Action Plumbing, Heating, Air Conditioning & Electrical is a 100% locally owned, family-led company based in Lincoln, Nebraska. We provide plumbing, HVAC, electrical, construction, and service work throughout the region.

While many companies in our industry have been bought by private equity or out-of-town ownership groups, Action remains locally owned and locally operated. Our decisions are made here, by people who live here, work here, and care about the long-term future of our employees, customers, and community.

We are growing, but we are still rooted in the same standards that built the company: follow through, keep our commitments, do the right thing, serve others well, communicate honestly, take ownership, and keep improving.

INTEGRITY:
We do what we say, when we say it.

EXCELLENCE:
We are grateful for where we are today and committed to improving for tomorrow.

LEADERSHIP:
We serve others first with a positive attitude.

TRUST:
We are honest, reliable, and speak the truth.

ACCOUNTABILITY:
We see it, solve it, own it, and do it right.

• Health insurance - Action pays up to 82% of the employee health insurance premium depending on plan selection. Multiple plan options and deductible amounts offered.
• Dental and Vision insurance
• Life and Accidental Death/Dismemberment insurance with guaranteed issue amount of $150,000 for new employees
• Short- and Long-Term Disability insurance
• Section 125 cafeteria Flexible Spending Account or Dependent Care Spending Account Plan for eligible medical, dental, vision, and dependent care expenses
• Critical illness insurance and Long-Term Care with Term Life Insurance
• Accident insurance
• Paid time off, paid holidays, and bereavement leave
• 401(k) retirement plan after one full year of employment with Action match from 1% to 4% of employee contributions

The Senior Plumbing Service Technician is an experienced, highly skilled plumbing professional responsible for diagnosing, repairing, maintaining, and installing plumbing systems and equipment in residential and light commercial settings. This position independently handles complex service calls, provides customers with knowledgeable and professional recommendations, and ensures all work is completed safely, efficiently, and in accordance with applicable plumbing codes and company standards.

As a senior-level member of the service team, this position serves as a technical resource for other technicians and apprentices and may assist with troubleshooting, training, and mentoring less-experienced team members. The Senior Plumbing Service Technician is expected to demonstrate a high level of technical expertise, workmanship, accountability, customer service, and leadership while representing the company professionally in customers' homes and businesses.

• Diagnose and troubleshoot complex plumbing issues involving water distribution, drainage, waste and vent systems, fixtures, water heaters, piping, valves, pumps, and other plumbing components.
• Perform plumbing repairs, replacements, maintenance, and installations in residential and light commercial properties.
• Independently manage service calls from initial diagnosis through completion, including identifying the root cause of plumbing problems and determining appropriate repair options.
• Clearly explain findings, repair options, recommendations, and associated work to customers in a professional and easy-to-understand manner.
• Identify additional plumbing concerns, safety issues, code deficiencies, or preventative maintenance needs while performing service…