SUPERVISOR II

applicants must be permanent in the supervisor ii (ss) civil service title. If you are hired provisionally in supervisor ii (ss) title, you must take and pass the civil service exam, when it becomes available, to be eligible for continued employment.

the new york city department of homeless services (dhs) is the largest organization in the united states dedicated to preventing and addressing homelessness. In partnership with other city agencies and nonprofit organizations, dhs works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

dhs is committed to continuous improvement and employs innovative strategies to deliver high‑quality services that support a swift transition from shelter to self‑sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion‑dollar budget to meet the diverse needs of new yorkers experiencing homelessness.

the division of shelter intake is responsible for the oversight of the day‑to‑day operations of the agency’s single adult, adult families and families with children’s intake and assessment sites, both directly run and contracted providers. This division is responsible for ensuring that the city’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

the supervisor ii team provides high‑level oversight of supervisor i and ensures consistency in training and operations. They facilitate training programs, maintain an up‑to‑date resource manual, and track compliance with agency‑wide training requirements. Their role is essential in maintaining a well‑informed workforce and ensuring high‑quality service delivery.

the supervisor ii will:

• provide supervision and technical assistance to the social services staff.
• function as liaison with shelter staff and community‑based providers to facilitate client placement into alternative housing and receive support services.
• refer staff to the dhs training bureau to ensure social service staff receive adequate and ongoing training, including all agency‑identified mandatory training.
• develop and monitor staffing schedules; prepare and review monthly reports on program activities and staff operations.
• coordinate/participate in case conferences and internal/external meetings.
• make recommendations for the development of innovative strategies/techniques to enhance programs that meet client needs.
• collaborate with dhs contracted sites and various agencies directly involved with providing services for the homeless and monitor non‑compliant clients.

a baccalaureate degree from an accredited college and two years of full‑time satisfactory experience in social casework, at least one year of which must have been in a supervisory capacity.

• extensive social services background, including but not limited to casework methodology, crisis intervention, understanding of homeless services delivery, working with mental health, substance abuse and mica populations.
• knowledge of basic microsoft computer applications (excel, word, outlook).
• knowledge of cares (client assistance and re‑housing enterprise system).
• knowledge of trauma‑informed care service delivery.
• strong ability to write and communicate clearly and effectively.
• strong time management and organizational skills.
• ability to multi‑task and work in a fast‑paced environment.

this position is also open to qualified persons with a disability who are eligible for the 55‑a program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a program.

as a prospective employee of the city of new york, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the u.s. Department of education’s website at (Use the "Apply for this Job" box below)..

new york city residency is not required for this position.

the city of new york is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.