Community Engagement Specialist; CES); IL, IN, WI

Job Description Role Summary

• The Community Engagement Specialist (CES) is a field-based, community-embedded role focused on building trusted, long-term relationships with national, regional, and local organizations serving communities disproportionately impacted by disease. Organizations include, but are not limited to, patient advocacy organizations, community-based organizations, health departments, community health centers, social and civic groups, and faith-based organizations to support engagement across the care continuum.
• This field-based role is responsible for executing and advancing community engagement across priority advocacy ecosystems, including patient advocacy organizations (PAOs), community-based organizations (CBOs/NGOs), and allied healthcare networks.
• The CES serves as a trusted field partner and ecosystem connector, responsible for building durable relationships, enabling meaningful engagement, and ensuring community perspectives are reflected in alignment with organizational priorities.
• The role delivers non-promotional, above-brand engagement and education, while also supporting the structured capture, synthesis, and communication of insights related to access, barriers to care, and community needs.
• This role serves as a key connector between field engagement and headquarters teams, contributing to consistent, compliant, and scalable execution through established tools, processes, and engagement approaches.

• Use data, field observations, and qualitative feedback to evaluate engagement effectiveness and identify opportunities for continuous improvement, including standardized insight capture and reporting approaches
• Execute community engagement and relationship-building activities aligned to organizational and ecosystem priorities
• Partner with PI&E leadership in preparation, planning, and integration related to disease awareness, community engagement, and execution
• Contribute to identification of training and capability needs based on field insights and engagement experience
• Support field-based segmentation and targeting activities, including execution of tactical engagement plans and tracking against defined objectives
• Leverage community insights and engagement data to identify trends, unmet needs, access barriers, and opportunities to enhance engagement approaches
• Utilize established execution resources, including playbooks, tools, and standardized operating procedures (SOPs), to ensure consistency and quality
• Maintain consistent, bi-directional communication between field engagements and headquarters teams to ensure alignment and visibility of community perspectives
• Participate in team engagements including meetings, planning sessions, and training calls
• Ensure all engagement activities comply with legal, regulatory, and non-promotional requirements
• Utilize approved reporting tools and dashboards to document engagements and support performance monitoring
• Identify and communicate opportunities to evolve and optimize community engagement approaches and field execution models

• This role covers IL, IN, & WI.
• Candidates must reside within the territory.
• Ability for travel up to 50% within the territory

• Bachelor’s degree required and a minimum of 3 years pharmaceutical/biotech experience
  -OR- community engagement, patient advocacy, or public health experience
• Strong project management and organizational skills
• Strong written and verbal communication skills
• Demonstrated ability to execute effectively in a field-based role
• Experience engaging with community stakeholders, advocacy organizations, or related groups
• Strong cross-functional collaboration skills
• Experience contributing to health-related, community-based, or engagement-focused initiatives
• Ability to work independently while contributing to a broader team environment

• Experience working with patient advocacy organizations, community-based organizations, or healthcare-related community ecosystems
• Familiarity with health, access, and community engagement dynamics
• Experience supporting or facilitating educational or community-based engagements
• Experience contributing to training, onboarding, or team capability development
• Familiarity with agile or evolving field engagement models

Community Outreach, Engagement Strategies, Feedback Management, Liaison Work, Medical Affairs, Project Management, Relationship Building, Scientific Communications, Scientific Exchange, Virology

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please  if you need an accommodation during the application or hiring process.

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

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