Roadside Assistance Technician​/Tow Driver

Job Type

Full time, Exempt/Non Exempt:
Hourly

• Operate tow trucks or light service vehicles to provide Emergency Road Service (ERS) to AAA members.
• Receive call information from the Customer Interaction Center and respond to the scene of disablement.
• Identify the problem, verify possession of a valid AAA membership card, and provide services including tire changes, fuel delivery, battery testing, battery jump‑starts, battery installations, minor mechanical adjustments, and lockout service in accordance with established procedures.
• Arrange towing of the vehicle or tow it safely when it cannot be driven, following the tow manual instructions.
• Conduct pre‑ and post‑trip DOT checklists, documenting vehicle issues or maintenance requirements.
• Track and record all daily activities by completing call logs, vehicle logs, receipts, and other required documentation using a tablet or electronic device.
• Maintain a safe and acceptable driving record and DOT certification, reporting any infraction to management.
• Maintain acceptable performance goals and scores related to member satisfaction, calls per hour, and safety.
• Provide support at special events such as parades, travel shows, car care, or public relations events as requested.

• High school diploma or equivalent (GED).
• Valid state driver's license with minimal driving infractions/incidents.
• For Illinois employees, a valid Illinois C‑Non CDL driver's license.
• Completion of drug screening, MVR, criminal background check, and DOT health screenings (pre‑employment and ongoing).

• Customer Service experience with the ability to communicate effectively with customers and meet/exceed expectations.

• Safely operate a full‑size or mini service van or tow truck and applicable service equipment.
• Lift material weighing up to 75 pounds.
• Utilize GPS and maps to locate member breakdown locations.
• Read and interpret AAA emergency road service rules and benefits.
• Communicate effectively with others in a work environment and with the public.
• Maintain accurate records.
• Work independently, contacting leadership when necessary for direction or support.
• Perform basic mathematic calculations such as addition, subtraction, multiplication, and division.
• Successfully complete AAA training programs.
• Support team efforts to achieve departmental performance goals.

• Experience servicing vehicles including providing fuel, testing batteries, replacing batteries, performing jump‑starts, providing lockout service, and changing/inflating flat tires.
• Prior tow truck driver or roadside service experience, operating wheel lift, flatbed, dolly towing equipment, and full‑size or mini service vehicle.
• Commercial driving experience.

Provides roadside service to AAA members, working primarily out of office with frequent exposure to road hazards and temperature extremes. Less than 5% of time is spent in a temperature‑controlled office environment.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment will be required to consent to a background and drug screen based on the requirements of the position.