Front Desk + Membership Concierge

Because This Isn’t Just a Job—It’s the Experience That Defines The Woods Yoga.

At The Woods Yoga, we don’t do ordinary. We don’t just teach yoga—we create an environment people can’t wait to return to. As a Front Desk & Membership Concierge, you’re not just checking people in. You’re setting the tone. You’re making every guest feel like they’ve found their place. You’re turning casual visitors into loyal members.

This is not for someone who just wants to punch in and out. It’s for someone who is energized by people, obsessed with details, and naturally drives engagement. If you have ever thought, “I don’t just want to work somewhere—I want to be part of something,” then read on.

This role is a mix of hospitality, sales, problem-solving, and brand ambassadorship. You’ll be the first and last point of contact for every guest who walks through the door—and what you do in between will define their experience.

Guest Experience & Studio Flow:

• Be the heartbeat of the studio. Welcome guests, check them in, and make every interaction feel personal.
• Manage the rhythm of the space. Set up the studio, keep the flow moving, and ensure everything looks and feels intentional.
• Create meaningful connections. You’re not just checking names off a list—you’re remembering faces, preferences, and making people feel like they belong.
• Own the details. Handle bookings, waivers, payments, and ensure every guest has exactly what they need before class.

Membership Growth & Retention:

• Turn curiosity into commitment. Engage intro pack students, answer questions, and help them find the right membership for their goals.
• Drive membership sales. Call leads, follow up with guests, and confidently explain the value of being part of The Woods Yoga.
• Celebrate our community. Manage milestone celebrations, birthday gifts, and welcome bags—because people love to feel seen and appreciated.
• Promote events & engagement. Keep guests in the loop about upcoming workshops, special classes, and opportunities to deepen their practice.

Operations & Oversight:

• Keep the space pristine. Ensure the front desk, studio, retail area, and sauna spaces are clean, stocked, and welcoming.
• Manage sauna operations. Check clients in, give tours, and promote sauna memberships as part of an overall wellness routine.
• Be the command center. Ensure the studio runs smoothly, temperatures are adjusted as needed, and team roles are clear.
• Tackle challenges with confidence. Handle questions, solve issues, and escalate when necessary—because great service means being proactive, not reactive.
• Other duties as assigned. (Yes, this is the most important bullet. Flexibility and initiative matter!)

• This is a customer service and operations role focused on delivering an exceptional studio experience. It is not a teaching position or an opportunity to offer personal wellness services. If you’re passionate about helping people feel welcome, engaged, and connected, this could be the perfect role for you!

• This isn’t a sit-back-and-coast kind of role. You’ll thrive here if you:
• Take pride in hard work – You show up on time, take initiative, and believe that effort and accountability matter.
• Believe in strong customer service values – Respect, professionalism, and personal responsibility are part of who you are.
• Value tradition and consistency – You appreciate a structured, reliable work environment where details and discipline make the difference.
• Expect excellence from yourself and others – You hold yourself to high standards and take ownership of your role.
• A natural connector – You make people feel at ease, engaged, and excited to come back.
• Quick on your feet – You can handle a busy front desk, multiple conversations, and unexpected challenges all at once.
• Comfortable with sales – You believe in what we offer and know how to communicate its value.
• Detail-oriented – Small things matter, and you don’t let them slip through the cracks.
• Tech-savvy – You can navigate multiple booking, scheduling, and POS systems with ease.
• Accountable & driven – You take ownership of your work and are always looking for ways to improve.

• At least 1 year of…