Customer Service Rep - Banking Call Center -Lincoln RI

Position: Customer Service Rep - Banking Call Center -Lincoln RI {170180}
A-Line Staffing is now hiring a Customer Service Representative – Banking Call Center in Lincoln, RI. The Customer Service Representative will be working for a major financial institution and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this position, please apply directly to this job posting or email resume and job title to Jenise Nottage at  .

Compensation:
• The pay for this position is $26.00 per hour - biweekly
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Highlights:
• Full-time banking call center opportunity
• Tuesday – Friday: 12:00 PM – 9:00 PM
• Saturday: 11:00 AM – 8:00 PM
• Competitive benefits package including medical, dental, vision, PTO, and 401K
• Opportunity for career growth with a major financial institution Responsibilities:
• Handle inbound customer calls regarding banking products and account services
• Assist clients with credit cards, lending products, checking and savings accounts
• Identify customer financial needs and recommend appropriate products and services
• Build customer relationships through active listening, empathy, and problem-solving
• Support upselling, cross-selling, and referrals to additional banking solutions
• Resolve customer concerns and provide customized solutions
• Maintain compliance with banking regulations and company procedures
• Utilize multiple computer systems and tools while managing customer interactions
• Deliver a positive customer experience in a fast-paced call center environment Requirements:
• High School Diploma or GED required
• Minimum 2 years of customer service, call center, retail, hospitality, sales, or banking experience preferred
• Strong communication and relationship-building skills
• Comfortable working weekends and evening shifts
• Intermediate computer proficiency required
• Strong multitasking, organizational, and problem-solving abilities
• Ability to adapt to changing technology and processes
• Comfortable receiving coaching and performance feedback

Preferred Qualifications:

• Banking or financial services experience
• Inbound/outbound call center experience
• Sales, upselling, or cross-selling experience
• Retail or hospitality customer service background
• Experience handling high-volume customer interactions If you are interested in this position, please apply directly to this job posting or email resume and job title to Jenise Nottage at  . .