Bilingual Customer Service Banker

A-Line Staffing is seeking a motivated and detail-oriented Bilingual Customer Service Banker (English/Spanish). This role offers career growth, a supportive work environment, and full-time hours (40+ per week).

Brittney Blackman |  | text

• Location: Lincoln RI – 100% on-site
• Payrate: $26/hr
• Required Availability: Full-Time
  • Option 1:
    Tuesday – Friday (7:55 AM – 4:55 PM) & Saturday (8:55 AM – 5:55 PM)
  • Option 2:
    Tuesday – Friday (12:00 PM – 9:00 PM) & Saturday (11:00 AM – 8:00 PM)

The Bilingual Customer Service Banker is responsible for assisting clients through incoming calls with needs for credit and short-term lending while identifying additional opportunities to help them achieve their financial goals. Key expectations include building, deepening, and retaining client relationships, managing risk, and creating a positive customer experience.

• Benefits: Competitive suite of benefits including medical, dental, vision benefits, 401K match, Paid Time Off (PTO), and more.

• Client Advisory: Work with clients to uncover needs for credit and short-term lending. Ask probing questions to understand life and financial goals, and recommend the best products, services, and solutions.
• Customer Service & Sales: Respond to customer inquiries and concerns to create customized solutions. Sell and fulfill banking products including credit cards, lending solutions, and checking/savings accounts.
• Referrals: Identify client needs for licensed sales functions and make strategic referrals to internal business partners.
• Risk Management: Manage risk in every business, product, and service transaction by leveraging available tools and following guidelines.
• Relationship Building: Create a positive client experience through active listening, addressing questions clearly, building rapport, and handling objections effectively.

• Language: Must be fully fluent in both Spanish and English (speaking, writing, and reading).
• Education: Minimum High School Diploma / GED / Secondary School or equivalent.
• Experience: 2+ years of relevant experience.
• Technical
  
  Skills:
  
  Minimum of an intermediate level of proficiency with computers and an ability to learn new technology/processes.
• Core Competencies:
  • Strong decision-making, problem-solving, and active listening skills.
  • Self-motivated with excellent organizational habits and attention to detail.
  • Flexibility to work the required schedule, including weekends and holidays.
  • Comfort with ongoing change and receiving continuous performance feedback/coaching.

• Experience working in a call center or inbound/outbound contact center (phone, chat, and/or video).
• Prior experience in the banking or financial services industry (e.g., as a Personal Banker managing high client volume).
• Experience in Sales (up-selling, cross-selling, or referring products).
• Background in Retail or Hospitality with a strong focus on customer service branding.

Take the Next Step! Join a company that values your growth and contributions. If you’re interested in the Bilingual Customer Service Banker (English/Spanish) role, apply now or contact us for immediate consideration!