Regional Service Manager

What You’ll Do

• Promote and manage the sale and installation of retrofits, digital services, consumables, and service plans.
• Conduct and support field service visits, production support, and customer training.
• Perform machine audits to identify service needs or opportunities for optimization.
• Prepare and distribute detailed service reports.
• Oversee estimates, billing, and cost control related to service activities.
• Organize preinstallation meetings to align customer expectations and project requirements.

We are seeking a customer‑focused service professional with experience managing technical projects in industrial machinery, manufacturing, or related environments. The ideal candidate is highly organized, skilled at managing multiple projects, and committed to delivering exceptional customer service.

• Experience managing technical service projects, installations, upgrades, or field service activities
• Strong customer relationship management, communication, and problem‑solving skills
• Ability to prepare service proposals, estimates, and project schedules
• Experience with billing, cost control, and service‑related financial management
• Proficiency with Microsoft Office and service management systems
• Ability to identify opportunities for service plans, retrofits, and other value‑added solutions
• Willingness to travel regularly within the assigned territory
• Bilingual English and German language skills are an asset

Success in this role means serving as a trusted advisor and primary service contact for customers throughout the lifecycle of their equipment. You will build strong customer relationships by ensuring service activities are planned effectively, executed efficiently, and completed to the highest standards.

You will proactively identify opportunities to improve equipment performance, recommend value‑added service solutions, and coordinate resources to deliver successful installations, upgrades, audits, and production support activities. Your ability to communicate clearly, manage multiple projects, and respond quickly to customer needs will drive customer satisfaction and long‑term business growth.

Ultimately, success is defined by:

• High levels of customer satisfaction and retention
• Successful execution of service projects delivered on time and within budget
• Growth in service plan, retrofit, consumables, and digital service sales
• Effective coordination of field service activities and technical resources
• Accurate service reporting, billing, and project documentation
• Proactive identification and resolution of customer issues
• Strong territory management that supports both customer success and business objectives
• Building lasting customer partnerships that reinforce WHC’s reputation for service excellence

• Enjoy competitive wages, paid training, paid time off, company‑paid long‑term disability and life insurance, a 401(k) with company match, comprehensive medical, dental, and vision insurance, flexible work schedules, tuition reimbursement, and most of all a family‑like atmosphere.