Customer Care Specialist

Customer Care Specialist

The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to Prescription Management, Online Photo, In-store Photo and refill reminder services. This position also supports programs to increase revenue, generate sales and conserve existing assets. Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays. Respond and research requests from customers via telephone and email.

Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history. Provide assistance with web site navigation and placing web orders. Provide company and product information. Follow defined policies and procedures to provide a consistent level of excellent customer service. Make outbound calls to patients regarding maintenance medications. Follow up with local store for patient to ensure script is ready as promised when necessary.

Execute specialty programs such as surveys, promotional sales, and store follow up calls. Able to efficiently access multiple electronic systems.

A minimum of 1 year in a customer service role or related experience;
Medical background, retail and call center experience preferred Minimum High School Diploma or GED;
College degree or certificate preferred