Bilingual Banking Call Center Representative (Spanish​/English

Bilingual Banking Call Center Representative

A-Line Staffing is now hiring Bilingual Banking Call Center Representative (Spanish/English) in Lincoln, RI. The Bilingual Banking Call Center Representative would be working for a Fortune 500 financial institution and has career growth potential. This would be full time / 40+ hours per week.

Contact:
Lindsay at  or

• Pay: $26.00 per hour
• Benefits available to full-time employees after 90 days: medical, dental, vision, 401(k), PTO, and additional employee benefits.

• Location:
  
  Lincoln, RI
• Full-time, long-term opportunity with career advancement potential
• Fortune 500 banking environment
• In-office role

• Tuesday – Friday: 7:55 AM – 4:55 PM
• Saturday: 8:55 AM – 5:55 PM

• Tuesday – Friday: 12:00 PM – 9:00 PM
• Saturday: 11:00 AM – 8:00 PM

• Handle inbound customer calls regarding credit products, card servicing, and short‑term lending needs.
• Assist customers in both Spanish and English with account questions, problem resolution, and financial product recommendations.
• Identify customer financial needs and recommend banking products such as credit cards, checking accounts, savings accounts, and lending solutions.
• Cross‑sell and upsell products and services when appropriate.
• Build client relationships through active listening, empathy, and solution‑focused service.
• Refer customers to internal banking partners for specialized financial needs.
• Ensure compliance with banking regulations, risk management policies, and internal procedures.
• Maintain a high‑quality customer experience in a fast‑paced call center environment.

• Fluent in Spanish and English (read, write, and speak) required.
• High School Diploma or GED required.
• Minimum 2 years of call center and/or banking experience preferred.
• Previous financial services, banking, retail, hospitality, or customer service experience preferred.
• Sales, cross‑selling, upselling, or referral experience preferred.
• Intermediate computer skills required.
• Strong communication, problem‑solving, and organizational skills.
• Comfortable with coaching, performance feedback, and learning new systems/processes.
• Ability to work scheduled weekends and holidays as needed.

• Banking or financial services industry experience.
• Inbound or outbound call center experience.
• Personal Banker or high-volume customer service experience.
• Card services or lending support experience.

• Lindsay –
• Email: