Banking Call Center Representative

Overview

A-Line Staffing is now hiring Banking Call Center Representative in Lincoln, RI. The Banking Call Center Representative would be working for a Fortune 500 financial institution and has career growth potential. This is a full-time position (40+ hours per week).

• Pay: $26.00 per hour.
• Benefits are available to full-time employees after 90 days of employment and include medical, dental, vision, 401(k), PTO, and additional employee perks.

• Schedule:
  
  Tuesday – Friday 12:00 PM – 9:00 PM
• Location:
  
  Lincoln, RI
• Full-time opportunity with growth potential at a leading financial institution
• In-office environment with collaborative team culture

• Assist clients through inbound calls regarding credit products, short-term lending, and general banking needs
• Identify customer financial goals and recommend banking products, services, and solutions
• Support card servicing inquiries and provide customized account solutions
• Cross-sell and upsell products including credit cards, checking accounts, savings accounts, and lending solutions
• Build strong customer relationships through active listening, rapport building, and problem resolution
• Refer clients to licensed sales or specialty banking partners when appropriate
• Manage risk and ensure compliance with banking regulations and company policies
• Maintain high-quality customer service standards in a fast-paced call center environment

• High School Diploma or GED required
• Minimum 2 years of call center and/or banking experience preferred
• Experience with inbound customer service or financial services environments preferred
• Sales, cross-selling, upselling, or referral experience strongly preferred
• Intermediate computer proficiency required
• Strong communication, problem-solving, and decision-making skills
• Ability to work weekends and scheduled holidays as needed
• Comfortable receiving coaching, feedback, and adapting to process changes

If you think this Banking Call Center Representative position is a good fit for you, please reach out to Lindsay at  or  with your resume.