Bilingual Spanish CSR{170179

Bilingual Customer Service Representative Banking

Onsite Full Time(Direct Hire)

A leading financial services organization is seeking motivated and customer focused Bilingual Customer Service Representatives to support clients with banking, lending, and financial service needs. This is an excellent opportunity for individuals who enjoy helping others, building relationships, and growing within the financial industry.

• Assist clients through inbound calls related to credit products and short term lending needs
• Identify opportunities to recommend banking products and financial solutions that support customer goals
• Respond to client questions and concerns while providing customized support
• Support and fulfill banking products including credit cards, checking accounts, savings accounts, and lending solutions
• Build rapport with clients through active listening and strong communication
• Identify referral opportunities for additional financial products and services
• Manage risk and ensure compliance with banking regulations and internal procedures
• Deliver a positive and professional customer experience on every interaction

• Fluent in both Spanish and English including speaking, reading, and writing
• Passion for delivering exceptional customer service and improving clients’ financial lives
• Ability to work in a fast paced, team oriented environment
• Strong communication, problem solving, and decision making skills
• Comfortable learning new systems, technology, and processes
• Intermediate computer proficiency required
• Self motivated with strong organizational skills
• Ability to work flexible schedules including weekends and holidays

• Banking or financial services experience
• Call center experience
• Retail or hospitality background
• Sales experience including upselling or cross selling financial products
• Experience supporting credit card or lending solutions

• Customer and client focus
• Active listening and relationship building
• Adaptability and problem solving
• Attention to detail
• Issue management and conflict resolution
• Ability to interpret policies, procedures, and regulations

• High School Diploma, GED, or equivalent required

Schedule 1
Tuesday through Friday 7:55 AM to 4:55 PM
Saturday 8:55 AM to 5:55 PM

Schedule 2
Tuesday through Friday 12:00 PM to 9:00 PM
Saturday 11:00 AM to 8:00 PM