Call Center Associate Banker - 2nd shift

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths – whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals. The role includes addressing card servicing, sales opportunities, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Expectations include building, deepening and retaining relationships, managing risk and creating a positive client experience.

• Works with clients to uncover needs for credit and short term lending while asking questions to uncover additional financial needs and recommending the best products, services, and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products including credit cards, lending needs, checking and savings accounts
• Identifies client needs for licensed sales functions, making referrals to Line of Business partners
• Manages risk in every business, product, and service transaction leveraging available tools
• Creates positive client experience through active listening and addressing questions and concerns

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Minimum of an intermediate level of proficiency with computers
• Self‑motivated with excellent organizational skills
• Strong decision‑making and problem‑solving skills

• Ability to support and provide card solutions
• Experience working at a call center
• Sales experience (upsell and cross sell)
• Experience in Retail or Hospitality
• Experience in the banking/financial industry

• Attention to Detail
• Client Experience Branding
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Adaptability
• Client Solutions Advisory
• Issue Management
• Problem Solving
• Active Listening
• Referral Identification

High School Diploma / GED / Secondary School or equivalent

Tues­day - Fri­day 12 PM‑9 PM

Sat­urday 11 AM‑8 PM

2nd shift (United States of America)

40

US – RI – Lincoln – 670 George Washington Hwy (RI1541)

Pay range: $25.00 – $27.00 hourly pay, offers to be determined based on experience, education and skill set.

This role is compensated with a base salary and is not incentive eligible.

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.