Investment Consultant II - Merrill

The Investment Consultant II role is responsible for providing prospects and self‑directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. The role applies knowledge of investments, products, financial markets, policies, procedures, and processes to customers’ investment needs. It involves owning the management, research, and communication process of resolving client issues to achieve high client satisfaction and relationship deepening through a disciplined and responsible approach.

The position requires SAFE Act registration. All employees engaged in residential loan mortgage origination must register with the federal registry system and remain in good standing.

• Provide prospects and self‑directed investors with financial guidance and assistance based on their needs to deepen existing relationships.
• Educate potential and existing clients about investment products, services, and trading strategies offered by the bank.
• Deliver on performance goals by uncovering additional client needs, deepening existing relationships, and referring clients to business counterparts.
• Deliver exceptional service to clients by answering general account inquiries.
• Accurately execute and confirm trade orders and a variety of securities transactions initiated by self‑directed clients.
• Assist clients with the brokerage consumer website usage and navigation.
• Research and resolve client requests.
• Maintain current knowledge of Merrill products, policies, and services while keeping abreast of financial markets and regulations.

• Series 7 and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days).
• Demonstrated passion and interest in financial markets.
• Excellent customer service skills with the ability to actively listen to clients and demonstrate empathy.
• Strong analytical and organizational skills.
• Detail oriented, with good follow‑up skills.
• Strong interpersonal skills.
• Ability to multi‑task in a dynamic environment.
• Basic knowledge of the organization, products and/or services.
• Knowledge of financial markets and trading strategies.
• Excellent verbal and written communication skills.
• Proven ability to meet and exceed productivity and performance goals.
• Technologically savvy and able to quickly learn new systems.
• Ability to adapt and seek solutions for customers in a fast‑paced environment.
• Flexible to work assigned shift within center hours of operation.
• Strong desire for point of call resolution.
• Focus on client satisfaction.

• Call center experience is preferred but not required.
• Previous brokerage experience is a plus.
• 1+ years of financial industry experience.

• Account Management
• Advisory
• Client Experience Branding
• Customer and Client Focus
• Oral Communications
• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Issue Management
• Pipeline Management
• Causation Analysis
• Client Management
• Policies, Procedures, and Guidelines
• Risk Management
• Trading

1st shift (United States of America)

40

$26.44 – $36.06 hourly pay, offers to be determined based on experience, education and skill set.

Formulaic incentive eligible:
Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Incentives are earned based on the employee's performance against defined metrics.

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.